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Exam 11: Human Resource Management: Finding and Keeping the Best Employees

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Question 21

True/False

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The Hottie Potatee potato bar franchise chain does not permit employees at corporate headquarters to work flextime schedules.The CEO communicated with employees and explained that shift workers at the corporate owned potato bars cannot reasonably work that way and in order to keep things fair,he prefers that the corporate employees work regular hours from 8:00 a.m.until 5:00 p.m.or from 1:00 p.m.to 11:00 p.m. ,which is the other regular shift where they need staff.Workers at fast food operations do not have the opportunity for flextime schedules because they must be at work prior to the store's serving hours and usually after the store closes.They cannot plan their own schedule,but must comply with the hours that management needs help.

A) True
B) False

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Question 22

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Recent court cases include drug-addicted employees who claim their addiction is an illness,and therefore,they are protected from wrongful discharge under the American with Disabilities Act.

A) True
B) False

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Question 23

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Although the skills learned do not always translate into profits for the company,______ pay rewards the growth of both the individual and team participation.

The Age Discrimination in Employment Act permits age limits in professions where it can be established that ability to perform the job declines significantly with age.

The changes in the American business system that have had the most dramatic impact on the workings of the free enterprise system are the changes in:

_________ is the set of activities for obtaining the right number of people at the right time in order to select those who best meet the needs of the organization.

Garrett works in his firm's human resources department.He is responsible for designing a new job application form for his firm.The questions Garrett includes on the new form should avoid broad questions about the applicant's beliefs,culture and family background,and should focus instead on factors such as the applicant's work experience,education,and career objectives.

The most likely reason a firm would pay its sales representatives a commission rather than a salary is that it wants to:

Mario's business was growing at a steady rate,but he knew he could do better! In order to capture more business,he would have to hire a few more sales professionals to sell into new markets.As he pondered his staffing needs,his sister who worked in HR informed him that he needed to do a job analysis before hiring.Which of the following would be a logical part of a job analysis for a sales position?

Temporary help services,job fairs and the Internet are external sources for recruitment.

Firms spend time and money to train new employees so that they will work productively over the short-term.Development type activities such as assigning mentors and creating networks have long-term implications for employees and firms.

Job sharing has received a great deal of attention in recent years as more women with small children have entered the labor force.

Central Communications,a company that provides land line,cell phone,Internet,and television services for residential customers experienced poor customer call care ratings with its overseas call center service.As a recent Introduction to Business student,you would suggest that Central implement home-based call agents.This will cost them a little more in office space and benefits,but it will certainly increase its customers' perception of their service.

Akiko Animoto works for a company that allows her to choose when she begins and ends her workday,as long as she works a required number of hours and is at her job station at certain specified core times.Akiko's company is using a compressed workweek plan.

Ben is a project manager for a large construction company.Each day his job requires him to prepare detailed reports of the progress of current projects assigned to him.Since this responsibility is something that Ben does on a regular basis,the HR professional for his company would list it as part of the ______________ for Ben's project management position.

____________ introduces new employees to the organization,their fellow workers,their supervisors,and to the policies,practices,and objectives of the firm.

Networking is the process of establishing and maintaining contacts and using those contacts to develop strong relationships that serve as informal development systems.

HR manger Rob Spears is very concerned about the high cost of labor turnover at his firm.A good way for Rob's firm to eliminate high turnover costs at the company is to establish a policy of hiring workers for trial periods.

Women usually find it easier than men to obtain mentors and engage in networking.

Employee training focuses on short-term skills,while employee development focuses on long-term abilities.