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One of the challenges facing today's human resource managers is a shift in the age distribution of the labor force,including aging baby boomers,many of whom are deferring retirement.

A) True
B) False

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__________ workers have a higher skill level than their current job requires.


A) Structurally unemployed
B) Frictionally unemployed
C) Contingent
D) Underemployed

E) A) and D)
F) A) and C)

Correct Answer

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Today,fringe benefits account for approximately ______ percent of total payroll costs.


A) 6
B) 18
C) 24
D) 30

E) All of the above
F) None of the above

Correct Answer

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Robotek International is a rapidly growing firm specializing in the production of sophisticated robots.One of the major problems Robotek is likely to face is a shortage of qualified workers. One of the major problems faced by firms in growth industries such as robotics,computers,and biotechnology is a shortage of workers with the necessary skills to work in these areas.

A) True
B) False

Correct Answer

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Some firms have found that employees prefer cafeteria-style benefit plans.For these plans,the employees vote on the benefits that they prefer,and only those benefits receiving the highest votes are offered to employees. Cafeteria style plans permit employees to choose from a variety of benefits,up to a maximum dollar amount.

A) True
B) False

Correct Answer

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The first step in establishing training and development programs is to:


A) establish appropriate simulation parameters.
B) assess the needs of the organization and the skills of the employees.
C) conduct preemployment tests.
D) start designing programs.

E) B) and C)
F) A) and D)

Correct Answer

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As a human resources professional for a large company,David is involved with the ___________ process.His goal is to find the right number of qualified people at the right time.He will screen a qualified pool of candidates and send these individuals forward to others in the firm who will make the final selection decision.


A) recruiting
B) human resource allocating
C) organizing
D) job orienteering

E) None of the above
F) All of the above

Correct Answer

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Performance appraisals are very useful for new,inexperienced workers and first-line managers,but have little value for top management.

A) True
B) False

Correct Answer

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In one year's time,James developed gall bladder problems and needed surgery;he became a single parent;he willingly moved his older mom in to live with him in order to avoid placing her in a nursing home;and,he unexpectedly tore his rotator cuff playing softball during the summer.Overall,these are not considered circumstances that impact job performance because they fall outside of the workplace.HR managers need only be concerned with how James performs when he is at work. Health issues and social issues affect job performance.HR managers must create strategies for addressing these challenges.HR managers cannot compartmentalize these as issues that fall outside of the work environment,because they directly impact workers' abilities to perform well at work.

A) True
B) False

Correct Answer

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Probably the most controversial program enforced by the Equal Employment Opportunity Commission concerns:


A) mandatory retirement.
B) affirmative action.
C) equal pay reporting.
D) green card requirements for illegal aliens.

E) All of the above
F) A) and C)

Correct Answer

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In coming years,high tech growth areas such as computers,biotechnology,and robots are likely to experience a:


A) surplus of labor.
B) significant decline in market demand,leading to a stagnant labor market.
C) shortage of skilled labor.
D) stable equilibrium in the labor market.

E) B) and C)
F) C) and D)

Correct Answer

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An advantage of a skill-based system of pay for compensating teams is that such a system is easy to apply and administer.

A) True
B) False

Correct Answer

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It is sometimes advantageous to hire from within because it _________.


A) eliminates the need to meet affirmative action regulations
B) ensures that the best qualified person gets the job
C) is less costly,and helps maintain employee morale
D) allows the firm to effectively use the "employment at will" strategy

E) All of the above
F) B) and C)

Correct Answer

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Establishing performance standards is a crucial step in the performance evaluation process.

A) True
B) False

Correct Answer

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Frank Lehman is a human resource manager at a major corporation.If Frank's company is like most firms today,which of the following statements about Frank's job is likely to be the most accurate?


A) Most of Frank's time will be devoted to clerical duties such as processing payroll checks and keeping employee files updated.
B) Frank's job will be simpler in the future than it was in the past,because the percentage of new workers entering the labor force who are poorly educated and unprepared for work is slowly but steadily declining.
C) Government laws and regulations concerning hiring,worker safety,pay,and unionization will make Frank's work complex and challenging.
D) Frank and his fellow human resource managers will be given complete responsibility for performing all human resource functions within the organization.

E) B) and C)
F) A) and D)

Correct Answer

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Marketing manager Sam Woodall has worked for Family Care Pharmaceuticals for 36 years.He fondly remembers the "good old days" when he could fire a worker for just about any reason.He feels that today's laws and regulations limiting his ability to fire workers undermines his authority and forces him to keep employees that don't measure up to his standards.Sam's views suggest he would favor working in a state that implements the policy of "employment at will." The "employment at will" doctrine said that managers had as much freedom to fire workers as the workers had to leave voluntarily.

A) True
B) False

Correct Answer

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On-site haircuts and free breakfasts are examples of soft benefits some firms provide for employees.

A) True
B) False

Correct Answer

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Minority groups have made great strides in creating networking associations.For example,Black Enterprise Magazine sponsors networking forums.

A) True
B) False

Correct Answer

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Trial periods are an effective method of reducing the firm's turnover costs.

A) True
B) False

Correct Answer

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Examples of soft benefits that a firm might offer are: onsite medical physician services,and exercise centers. Soft benefits are the types of services that help employees achieve those types of activities that take them away from work and family.In addition to the ones mentioned above,some businesses offer dry cleaning services,day care services,shoe repair,haircuts,and concierge services that will run errands for employees.

A) True
B) False

Correct Answer

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