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Exam 9: Production and Operations Management

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Question 141

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According to the Thinking Green box,titled,"The Green Movement Improves the Economy",

A) the Green Movement is determined as the only external circumstance that will bring the U.S.out of the recession.
B) green products are selling well,but not green services.
C) the Green Movement is producing upwards of $200 billion worth of products and services.
D) wealthy people can still afford to buy things,and it is the wealthy that are interested in going green.

E) A) and C)
F) B) and C)

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Question 142

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The significance of the critical path on a PERT chart is that it identifies the least costly method of producing a given product.

A) True
B) False

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Question 143

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Perry manages an X-ray imaging services clinic housed adjacent to a large hospital in a major metropolitan area.Although customers are regularly surveyed to determine the level of service they perceive to be receiving,Perry finds it difficult to determine if the clinic is providing the level of service which would qualify it as an ISO 9000 firm.He explains that the volume of patients requiring urgent care on some days is more acute than on other days.He is confident that the staff is providing the same level of quality on busy days,but surveys indicate that patients do not particularly rate their clinic experience as particularly good on those days.He expects this dilemma because he understands from his recent business class that service companies find it challenging to provide the same high level of service all the time.

Recent developments in information technology will discourage companies from allowing employees to telecommute.

To strengthen its manufacturing base,the U.S.will need to continue to innovate.

Companies that achieve lean manufacturing use less of everything (raw materials,labor,etc. )to produce the same amount of products.

A production process characterized by a short production run and frequent adjustments to machines so that different products can be produced is known as a(n) :

Six Sigma is a benchmark of quality standards that many product and service industries try to achieve.

CAD/CAM makes it possible to custom-design products to meet the needs of __________ with _________.

The advantage of computer integrated manufacturing software is that it allows computer aided design machines to communicate directly with computer aided manufacturing machines.

How are MRP and ERP similar? How do they differ?

Improvements in technology have significantly increased the quality of products,as well as helped reduce costs.

Contemporary manufacturers in the U.S.lack the flexibility to use intermittent production processes.

The value added by the creation of finished goods and services from inputs is called ownership utility.

In recent years,the service sector of the U.S.economy has:

Casper is in charge of a complex project.He wants to see how all the different activities involved in completing the project are related to each other.One way to illustrate these relationships would be to construct a PERT chart.

Superior Supplies largest customer recently implemented a just-in-time inventory system.As a supplier of materials to this customer,Superior Supplies will:

An example of a __________ is building a new home on a lot.

Operations management planning does not include decisions about:

The purpose of determining the critical path on a PERT network is to: