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Explain the difference between hard and soft skills and why both are important.List what you think are your two strongest soft skills.Also briefly,and specifically,explain how they can or do benefit you at school and work.List what you think are your two strongest hard skills.Explain specifically how they can or do benefit you at work and school.

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Hard skills are the technical expertise ...

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Assume that you worked for Quality Investments for four years.The owners of the firm-whom you respected-have been charged with insider trading.They deny the charge,but the firm is closing down and you need to find another job.How does the firm's unethical behavior impact you personally? How can you explain the situation during an interview?

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Criminal or not,unethical behavior negat...

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Which of the following is not one of the basic elements of selecting an effective solution?


A) determining the basic criteria for the decision
B) selecting an OB concept or topic to apply
C) deciding who will be involved in choosing the solution
D) considering the consequences of each alternative
E) agreeing on a method for decision making

F) A) and C)
G) None of the above

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Research shows that sustainable businesses are led by CEOs who take a people-centered,inclusive approach.

A) True
B) False

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The remedy for motivated blindness is


A) to root out conflicts of interest.
B) when handing off work, to ask if the assignment might invite unethical behavior.
C) to reward solid decision processes, not just good outcomes.
D) to be alert for even trivial ethical infractions and address them immediately.
E) to brainstorm unintended consequences.

F) A) and D)
G) None of the above

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Which of the following statements is ?


A) Ill-conceived goals occur when we set goals and incentives to promote a desired behavior, and that behavior is achieved.
B) The slippery slope refers to seeing the ethical actions of others as an example to follow.
C) Motivated blindness occurs when we overlook the unethical behavior of another because it's in our interest to remain ignorant.
D) If the outcome is good, then the behavior must be ethical.
E) Direct blindness occurs when we hold others less accountable for unethical behavior because it's carried out through third parties.

F) None of the above
G) A) and C)

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Maria is having an argument with her father.He believes that focusing on her computer skills is the most important of Maria's college experience.Maria disagrees,arguing that ______ is/are the more critical.


A) overall technical expertise
B) self-awareness
C) problem-solving skills
D) an ethical perspective
E) business knowledge

F) C) and E)
G) B) and E)

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Javier is dealing with several employees who are chronically late.He unilaterally decides to dock everyone's daily pay 5 percent if they are more than 10 minutes late.Javier will have better results using


A) the contingency approach.
B) the "one-best-way" approach.
C) the environmental theory.
D) ethical decision making.
E) the human capital theory.

F) D) and E)
G) A) and B)

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Javier asked Maria for general advice on homework.Then he asked her to let him see specific problems.Now he wants to copy her assignment,claiming he has no time and the content is too difficult.This is an example of


A) ill-conceived goals.
B) motivated blindness.
C) indirect blindness.
D) the slippery slope.
E) overvaluing outcomes.

F) D) and E)
G) B) and E)

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Pascal is a customer-service representative who handles phone inquiries.He has a goal of handling 12 calls per hour.When he gets a customer with a complex situation,he tends to become short with that person to keep the call short.This is an example of


A) ill-conceived goals.
B) motivated blindness.
C) indirect blindness.
D) the slippery slope.
E) overvaluing outcomes.

F) D) and E)
G) A) and E)

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"When you know yourself,you are comfortable with your strengths and not crippled by your shortcomings...." This is


A) a soft skill.
B) self-awareness.
C) common sense.
D) hindsight.
E) objectivity.

F) A) and E)
G) B) and C)

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In the Organizing Framework,


A) inputs lead to processes, which lead to outcomes.
B) inputs lead directly to outcomes.
C) outcomes never affect inputs.
D) outcomes never affect processes.
E) inputs are unrelated to processes.

F) All of the above
G) B) and E)

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Halim hires a new employee who best meets the characteristics he is looking for in the ideal employee.He is


A) resolving the problem.
B) solving the problem.
C) dissolving the problem.
D) ignoring the problem.
E) avoiding the problem.

F) A) and E)
G) A) and D)

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Why are ethics considered so important when studying organizational behavior?


A) Unethical behavior makes it easy to influence others and conduct business.
B) Unethical behavior can ensure loyalty, which helps the performance of individuals and teams.
C) You will be confronted with ethical challenges at all levels of organizations and throughout your career.
D) Unethical acts are not illegal and can benefit the company.
E) Some unethical acts are necessary to work around unfair governmental regulations.

F) A) and D)
G) A) and E)

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According to research,the most common predictor of cheating in school is peer behavior.

A) True
B) False

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Soft skills are job specific; they are useful only in certain jobs.

A) True
B) False

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What kind of a response is a manager making when he or she chooses a satisfactory,but not ideal,solution?


A) resolving
B) solving
C) dissolving
D) ignoring
E) avoiding

F) None of the above
G) A) and B)

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The interactional perspective states that behavior is a function of interdependent person and environmental factors.

A) True
B) False

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At work,Jenna always volunteers to help others on their projects.But,she really resents the extra work and constantly complains to her friends that she is doing everyone else's job.Jenna is not _____; she needs to be more self-aware of what she takes on.


A) authentic
B) objective
C) fake
D) credible
E) a leader

F) A) and E)
G) C) and D)

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Recently,the Acme Explosives Company was sold to a new owner,Roadrunner Inc.The operations of the two organizations are going to be merged,with several of the manufacturing locations possibly to be eliminated.______ is the most likely OB perspective to apply.


A) Individual
B) Group
C) Organizational
D) Interactional
E) Situation

F) C) and D)
G) B) and C)

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