Question 1

Person factors and ______ are the two broad categories of OB concepts and theories.

Accepted Answer

A)   the three levels at work
B)   ethical factors
C)   situation factors
D)   problem solving
E)   system processesF) A) and B)
G) C) and D)

Question 2

The "organizing framework" for understanding and applying OB is based on the systems approach.

Accepted Answer

A) True 
 B)False

Question 3

Soft skills are ______; they are more or less relevant in every job,at every level,and throughout your career.

Accepted Answer

A)   portable
B)   inflexible
C)   rigid
D)   narrowly applied
E)   hard-and-fastF) B) and E)
G) All of the above

Question 4

Problem solving is a systematic process for closing the gap between an actual and a desired outcome.

Accepted Answer

A) True 
 B)False

Question 5

Common sense focuses on the past,and because of this,it is strong in responding to the unexpected.

Accepted Answer

A) True 
 B)False

Question 6

Use a specific example to explain how you would use OB concepts to identify the right problem.

Accepted Answer

Nothing causes more harm than solving fo...

Question 7

The contingency approach suggests that

Accepted Answer

A)   there is one best way to manage.
B)   OB theories apply to all situations.
C)   a manager needs to learn a set of hard-and-fast rules.
D)   the best answer depends on the situation.
E)   management practices from the past can be applied to today's situations.F) C) and D)
G) A) and E)

Question 8

Bettina wants to make the Dean's List this semester.She is doing well in all of her courses except Accounting.This presents a(n) _____ for Bettina.

Accepted Answer

A)   ethical dilemma
B)   desired outcome
C)   systematic approach
D)   goal
E)   problemF) None of the above
G) D) and E)

Question 9

_______ are goals and incentives set to promote a desired behavior,but instead encourage a negative one.

Accepted Answer

A)   Ill-conceived goals
B)   Motivated blindness
C)   Indirect blindness
D)   The slippery slope
E)   Overvaluing outcomesF) B) and D)
G) None of the above

Question 10

Regarding the relative importance of personal and technical skills,

Accepted Answer

A)   they remain equal and this does not change throughout careers.
B)   technical skills are more important regardless of job level.
C)   personal skills are more important regardless of job level.
D)   technical skills become more important as job level increases.
E)   personal skills become more important as job level increases.F) C) and D)
G) B) and E)

Question 11

Jonathan decides that rather than hire an employee to replace someone who left,he will eliminate the position.Jonathan is

Accepted Answer

A)   resolving the problem.
B)   solving the problem.
C)   dissolving the problem.
D)   ignoring the problem.
E)   avoiding the problem.F) A) and B)
G) C) and D)

Question 12

______ is the interdisciplinary field dedicated to understanding and managing people at work.

Accepted Answer

A)   Management theory
B)   Management dynamics
C)   Organizational behavior
D)   Organizational dynamics
E)   Organizational theoryF) A) and E)
G) None of the above

Question 13

People bring their abilities,goals,and experiences to each and every situation,which often changes the situation.Conversely,because situations have unique characteristics,such as opportunities and rewards,they change people.This dynamic reflects the interactional perspective,which explains that behavior is a function of

Accepted Answer

A)   interdependent person and situation factors.
B)   interdependent ethical and unethical factors.
C)   interdependent human and social factors.
D)   independent person and situation factors.
E)   independent human and social factors.F) C) and D)
G) A) and C)

Question 14

In the Integrative Framework,which of the following is an outcome?

Accepted Answer

A)   situation characteristics
B)   personal factors
C)   organizational processes
D)   organizational turnover
E)   awarding bonuses for good performanceF) D) and E)
G) A) and E) D

Question 15

_____ is when we give a pass to unethical behavior if the outcome is good.

Accepted Answer

A)   Ill-conceived goals
B)   Motivated blindness
C)   Indirect blindness
D)   The slippery slope
E)   Overvaluing outcomesF) A) and B)
G) C) and D) E

Question 16

In solving a problem,a manager

Accepted Answer

A)   selects the optimal response.
B)   chooses a satisfactory solution.
C)   changes the situation in which the problem occurs.
D)   settles for less than ideal.
E)   eliminates the problem situation.F) All of the above
G) A) and C)

Question 17

Ilsa is part of a team working on a project.Vanessa's role on the team is to update and present status reports to management.Ilsa knows that Vanessa's reports do not show the delays that have occurred,but she doesn't say anything because she does not want upper management more involved.Which of the following is Ilsa is exhibiting?

Accepted Answer

A)   ill-conceived goals
B)   motivated blindness
C)   indirect blindness
D)   the slippery slope
E)   overvaluing outcomesF) A) and C)
G) None of the above

Question 18

Discuss the statement,"The contingency approach is just common sense." Is this ? Why or why not? Why is this important for managers?

Accepted Answer

At first glance the contingency perspective may look like simple common sense.But it's different.It attempts to overcome the limits of common sense with how it does not settle for traditional options if another solution may be more practical and effective.Similarly,understanding the systems approach to issues provides more insight than common sense alone.The goal of OB is to give you more than common sense and instead enhance your understanding of situations at work and guide your behaviors.
Moreover,common sense has three main weaknesses that you need to consider and avoid.
(1)Overreliance on hindsight.Common sense excels in well-known scenarios with predictable outcomes.But much of modern business involves uncertainty and adapting to change.In other words,common sense is especially weak in responding to the unknown or unexpected.And because it focuses on the past,common sense lacks vision for the future.
(2)Lack of rigor.If we are comfortable with our common-sense response,we may not apply the effort required to find the real problem when considering inputs,which likely results in not choosing the optimal course of action or solution.If you lack rigor,then you are unlikely to measure the right predictors and outcomes.
(3)Lack of objectivity.Common sense can be overly subjective and lack a basis in science.In such cases we are not always able to explain our reasoning to others,let alone apply it to new situations.One way that OB moves beyond the limitations of common sense is by its systematic and science-based approach to understanding people and how they behave at work.OB therefore can make you more attractive to potential employers and more effective once employed.

Question 19

You know that several of your classmates are cheating on tests and papers with students from another school.Because the schools are not part of an integrated system,the cheating is quite successful.The students are doing well,while not working hard at all.You are frustrated and angry and don't know what to do.
Use the Three-Step Problem-Solving Approach to find a solution.

Accepted Answer

Here are the three steps in our applied ...

Question 20

Identify and explain the three applied approaches to selecting a solution.Think of a recent problem that you solved.Which solution worked for you?

Accepted Answer

First,decide how complete a response you...

Exam 1: Making OB Work for Me

Person factors and ______ are the two broad categories of OB concepts and theories.

Correct Answer
verified

The "organizing framework" for understanding and applying OB is based on the systems approach.

Correct Answer
verified

Soft skills are ______; they are more or less relevant in every job,at every level,and throughout your career.

Correct Answer
verified

Problem solving is a systematic process for closing the gap between an actual and a desired outcome.

Correct Answer
verified

Common sense focuses on the past,and because of this,it is strong in responding to the unexpected.

Correct Answer
verified

Use a specific example to explain how you would use OB concepts to identify the right problem.

Correct Answer
verified
Nothing causes more harm than solving fo...
View Answer

The contingency approach suggests that

Correct Answer
verified

Bettina wants to make the Dean's List this semester.She is doing well in all of her courses except Accounting.This presents a(n) _____ for Bettina.

Correct Answer
verified

_______ are goals and incentives set to promote a desired behavior,but instead encourage a negative one.

Correct Answer
verified

Regarding the relative importance of personal and technical skills,

Correct Answer
verified

Jonathan decides that rather than hire an employee to replace someone who left,he will eliminate the position.Jonathan is

Correct Answer
verified

______ is the interdisciplinary field dedicated to understanding and managing people at work.

Correct Answer
verified

Correct Answer
verified

In the Integrative Framework,which of the following is an outcome?

Correct Answer
verified
D

_____ is when we give a pass to unethical behavior if the outcome is good.

Correct Answer
verified
E

In solving a problem,a manager

Correct Answer
verified

Correct Answer
verified

Discuss the statement,"The contingency approach is just common sense." Is this ? Why or why not? Why is this important for managers?

Correct Answer
verified
Here are the three steps in our applied ...
View Answer

Identify and explain the three applied approaches to selecting a solution.Think of a recent problem that you solved.Which solution worked for you?

Correct Answer
verified
First,decide how complete a response you...
View Answer

Exam 1: Making OB Work for Me

Person factors and ______ are the two broad categories of OB concepts and theories.

Correct AnswerverifiedShow Answer

The "organizing framework" for understanding and applying OB is based on the systems approach.

Correct AnswerverifiedShow Answer

Soft skills are ______; they are more or less relevant in every job,at every level,and throughout your career.

Correct AnswerverifiedShow Answer

Problem solving is a systematic process for closing the gap between an actual and a desired outcome.

Correct AnswerverifiedShow Answer

Common sense focuses on the past,and because of this,it is strong in responding to the unexpected.

Correct AnswerverifiedShow Answer

Use a specific example to explain how you would use OB concepts to identify the right problem.

Correct AnswerverifiedNothing causes more harm than solving fo...View AnswerShow Answer

The contingency approach suggests that

Correct AnswerverifiedShow Answer

Bettina wants to make the Dean's List this semester.She is doing well in all of her courses except Accounting.This presents a(n) _____ for Bettina.

Correct AnswerverifiedShow Answer

_______ are goals and incentives set to promote a desired behavior,but instead encourage a negative one.

Correct AnswerverifiedShow Answer

Regarding the relative importance of personal and technical skills,

Correct AnswerverifiedShow Answer

Jonathan decides that rather than hire an employee to replace someone who left,he will eliminate the position.Jonathan is

Correct AnswerverifiedShow Answer

______ is the interdisciplinary field dedicated to understanding and managing people at work.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

In the Integrative Framework,which of the following is an outcome?

Correct AnswerverifiedD

_____ is when we give a pass to unethical behavior if the outcome is good.

Correct AnswerverifiedE

In solving a problem,a manager

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Discuss the statement,"The contingency approach is just common sense." Is this ? Why or why not? Why is this important for managers?

Correct AnswerverifiedHere are the three steps in our applied ...View AnswerShow Answer

Identify and explain the three applied approaches to selecting a solution.Think of a recent problem that you solved.Which solution worked for you?

Correct AnswerverifiedFirst,decide how complete a response you...View AnswerShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Nothing causes more harm than solving fo...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
D

Correct Answer
verified
E

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Here are the three steps in our applied ...
View Answer

Correct Answer
verified
First,decide how complete a response you...
View Answer