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Exam 9: Communication in the Digital Age

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Question 41

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Define active listening.Discuss how a person can become a more effective listener.Provide a specific example from one of your classes or extracurricular groups.

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Listening involves much more than hearin...

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Question 42

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Communication competence is a performance-based index of an individual's abilities to effectively use communication behaviors in a given context.

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Question 43

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The perceptual model of communication depicts communication as a process in which

Fired Up Pizza in North Carolina is a family restaurant that emphasizes good food,clean fun,and community involvement in a fairly conservative market.As such,the restaurant often supports or donates to local charities.One manager wants to support a race for breast cancer research and receives management approval.He did not check any social media outlets about the ace and simply put a post and link on the company's Facebook page to the group sponsoring the run.It turns out that the sponsor also runs an online dating site for "young,vibrant singles." The site features pictures of scantily clad females,supporting the breast cancer run.The site also asks supporters of the race to submit photos to post on the site.The company's support of the charitable event spread via social media and many customers are offended.This led to complaints and threats to boycott the restaurant.In addition,two experienced and well-liked female servers quit in opposition to the restaurant's support of the event.Other employees support the cause and think the social media posts are creative ways to generate interest in the breast cancer race.The manager did not pull his support of the event based on the customer and employee responses.The manager was later suspended.He eventually sued the company,claiming that he acted within the current guidelines for posting about charities supported by Fired Up Pizza. Using the 3-Step Problem-Solving Approach and the Organizing Framework,identify the key problem and recommend steps for a possible solution. Use the Organizing Framework in 9.6 and the 3-Step Problem-Solving Approach to help identify inputs, processes, and outcomes relative to this case.

In regard to differences in how men and women communicate,in general

Which of the following is a tip for more effective PowerPoint presentations?

After receiving a promotion,Hugo is managing a staff of 12.The former manager left several months ago and the team is in disarray.Hugo will have to address the following issues with his team: -Revised company goals -Increased use of freelancers -Individual reviews -Rebuilding team spirit

Choosing an appropriate medium for communication depends only on the message's intended purpose and the type of audience.

Marianne is in her business statistics class,sitting by Darius.Darius is holding his cell phone under the desk,texting someone,and it is distracting Marianne from listening to the professor's lecture.This is an example of

is a book written by John Gray.It notes that most common relationship problems between men and women are a result of fundamental differences between the sexes.Men and women are accustomed to their own communication and signals,but not to those of the other.Using what you have learned in this chapter,discuss differences in communication between women and men.

Leaning backward or gesturing with palms facing up communicate _______,a term used to represent availability for communication.

Discuss the effects of use of social media on organizational performance or productivity.Note both the pros and cons.How has social media impacted your college experience?

Which of the following is not a factor in media richness?

You approach your manager,Tammy,and say: "When I said,in the meeting,we should set up a modified social media policy,you cut me off and responded in a tone that sounded sarcastic.I felt that you were not listening to my opinion."Tammy responds,"You should look at the situation as an opportunity to communicate.The more you practice,the better you will become." How can you approach this with Tammy so that your manager will understand her role in this crucial conversation?

What is a social media policy? What purpose does it serve? Identify the elements it should contain,briefly explaining each.

Eileen is on a five-person team in her business strategy class.The team is responsible for participating in a 10-week simulation of a firm in the airline industry.Eileen contributes frequently in discussions in the twice-weekly team meetings.She is exhibiting the ______ style of listening.

Anything that interferes with the transmission and understanding of a message is known as Feedback.

Cross-cultural differences and nonverbal communication both can be sources of noise between senders and receivers.

Xavier is creating a social media policy for OCA & Associates.He plans to: -Outline consequences for violations. -Align the policy with the organization's culture. -Stay away from defining what is considered illegal. -Clarify what is confidential. -Designate a spokesperson for online policies. Which of these is not an element of an effective social media policy?

As HR Director at a large manufacturing firm,it is Henry's responsibility to ensure that employees are properly compensated according to a biweekly time schedule.Many of Henry's employees chose to have their pay checks automatically deposited into their designated bank accounts.However,it is still necessary to inform these workers that their pay has been properly deposited.Which of the following communication media should Henry choose to convey this information?