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Exam 16: Managing Change and Stres

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Question 31

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Jamie is a prize-winning weightlifter who desires to increase the amount of weight she can bench press in a matter of weeks.When a person aims for a goal with a deadline,it can be a source of stress.However,Jamie has enough time to work steadily toward a realistic goal.This is known as "good" stress or

A) un-stress.
B) de-stress.
C) eustress.
D) positive stress.
E) distress.

F) B) and C)
G) C) and D)

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Question 32

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Internal forces for change include demographic changes in the organization's workforce.

A) True
B) False

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Question 33

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Primary appraisals are perceptions of how you are able to deal or cope with a given demand.

_________ is the step of Kotter's eight-step model that involves eliminating barriers to change.

The business department at WhatsUp University is planning to split into two departments,one for accounting and finance and another for marketing and management.As a result,the present department chair,Professor Bland,will lose his full-time release from teaching and also share his position on the dean's council with whoever the other department chair will be.He is against the change,stating that it will cause many problems.How would you describe the most likely cause of Dr.Bland's resistance?

XYZ,Inc.,makes consumer products such as shampoo,conditioner,deodorant,and toothpaste.Recently,market research conducted at a university revealed that consumer tastes have changed,and consumers now want their products to come in pastel colors.Currently,XYZ's products all follow a deep blue packaging scheme.What source of change is this?

An example of a stressor at the group level is

What are the options people have to reduce stress? How does each work? Which of these works best for you? Why?

Early in the change process,a manager should use variable schedules of reinforcement with extrinsic rewards to reinforce new behaviors.

At ABS Inc.,the market research group is now operating on flextime.Initially,ABS allowed the sales group to do so.This is an example of adaptive change.

All stress is associated with negative emotions or outcomes.

A(n) ______ is someone who is a catalyst in helping organizations to deal with old problems in new ways.

Michele has been working in a data-entry capacity for three years.As the company has downsized,she is taking on more and more work.She is suffering eyestrain from staring into computers.She has been disciplined for stepping away from her computer for unauthorized breaks.She is never complimented about the quality of work she produces.Describe the model of occupational stress,including a summary of the levels of stressors,types of appraisal,coping strategies,and different types of outcomes.Then give an example of each type of stressor from your own life.

________ is a coping strategy in which you avoid or ignore stressors.

The facilitation and support approach to overcoming resistance to change should be used when

The advantage of _________ as a means of overcoming change is that it can be a relatively quick and inexpensive solution to resistance problems.

Albert wants to track his team's progress on a spreadsheet,rather than using new project management software.He believes that this has always worked well in the past.In this case,past success may cause Albert to resist change.

__________ are exemplified by persistently high unemployment levels among young people around the world creating a strong force for change felt by governments and organizations.

Compass Inc.is planning to reorganize the company toward a product line focus rather than a geographic perspective.Management recognizes that,in general,people prefer stability and comfort over change in their professional lives.They are expecting some resistance to this change. Describe the dynamic view of resistance to change,listing factors in each of the portions of the model.

Annotate Publishing Services (APS)uses freelancers to service its clients.They have traditionally solicited new freelancers through word of mouth and/or "Join Our Team" contact sheets on the company website.Management notices a decline in people expressing interest in joining their company.In the past,APS did not use any social media for recruiting.One of the partners takes responsibility for using social media to entice new freelancers. What type of change is this? Identify the three general types of change and describe how they differ from each other.