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As emotional stability reaches very high levels, organizational citizenship behaviors decline.

A) True
B) False

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Jonathan speaks four languages fluently. He is likely to have a high level of _______ intelligence.


A) Naturalist
B) Linguistic
C) Multiple
D) Emotional
E) Interpersonal

F) None of the above
G) A) and B)

Correct Answer

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Performance on tests like the Scholastic Aptitude Test and the Graduate Management Admissions Test is likely to be most closely related to:


A) Naturalist intelligence
B) Interpersonal intelligence
C) Intrapersonal intelligence
D) Spatial intelligence
E) Logical-mathematical intelligence

F) All of the above
G) A) and B)

Correct Answer

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People who are dependable, responsible, and achievement-oriented are likely to score high on:


A) Openness to experience
B) Introversion
C) Conscientiousness
D) Internal locus of control
E) Agreeableness

F) A) and C)
G) A) and B)

Correct Answer

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People who are relaxed, secure, and unworried are likely to score high on:


A) Emotional stability
B) Introversion
C) Conscientiousness
D) Internal locus of control
E) Agreeableness

F) C) and D)
G) B) and C)

Correct Answer

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Which of the following does a person have the most control over?


A) Intelligence
B) Behavior
C) Emotions
D) CSEs
E) Emotional intelligence

F) A) and B)
G) A) and C)

Correct Answer

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Malcolm Gladwell concluded that to become great at something, a person needs to spend __________ on practice.


A) 1,000 hours
B) 10,000 hours
C) 100,000 hours
D) An entire lifetime
E) A significant amount of money

F) A) and D)
G) A) and C)

Correct Answer

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Emotional intelligence has been demonstrated by research to be strongly correlated with leadership and job performance.

A) True
B) False

Correct Answer

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Individual differences such as personality influence an individual's work outcomes.

A) True
B) False

Correct Answer

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Emotional intelligence is composed of two components: internal and external.

A) True
B) False

Correct Answer

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The ability to monitor one's own and others' feelings and emotions, to discriminate among them, and to use this information to guide one's thinking and actions is called:


A) Proactivity
B) Emotional stability
C) Emotional intelligence
D) CSE
E) Self-efficacy

F) B) and C)
G) B) and D)

Correct Answer

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The model of self-efficacy contains a feedback loop that represents the effect of our successes or failures for future self-efficacy beliefs.

A) True
B) False

Correct Answer

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What is "emotional stability"? How is emotional stability related to variables that are important for managers?

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Individuals with high levels of emotiona...

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To develop his or her self-awareness, a person should:


A) Display honesty and integrity
B) Know his or her own strengths and limits
C) Be ready to seize opportunities
D) Keep up with organizational politics
E) Wield a range of tactics for persuasion

F) B) and E)
G) C) and E)

Correct Answer

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Which of the following statements about emotions is false?


A) Emotions change psychological and/or physiological states
B) Felt emotions are always displayed
C) Emotions motivate behavior
D) Positive emotions result from goal achievement
E) Emotions may occur from past or possible future events

F) B) and C)
G) C) and E)

Correct Answer

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Explain the concept of multiple intelligence. Name and define at least 5 of the types of multiple intelligence identified by Howard Gardner, and give an example of how each of these is evidenced.

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Howard Gardner, in his theory of multipl...

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To develop his or her relationship management skills, a person should:


A) Learn how to build teams
B) Recognize customer needs
C) Read his or her own emotions
D) See the upside in events
E) Sense others' emotions

F) All of the above
G) C) and D)

Correct Answer

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You can control your behavior much more than your personality.

A) True
B) False

Correct Answer

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Personality models are unique to the cultures in which they were developed.

A) True
B) False

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Persons with an internal locus of control believe their performance is a product of circumstances beyond their immediate control.

A) True
B) False

Correct Answer

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