Question 1

________ is a philosophy that uniform commitment to quality in all areas of an organization will promote a culture that meets customers' perceptions of quality.

Accepted Answer

A)   The marketing concept
B)   Total quality manufacturing
C)   ISO 9000
D)   Statistical process control
E)   Total quality managementF) B) and C)
G) A) and E)

Question 2

The number of steps in the transformation process is always the same,no matter what the good or service.

Accepted Answer

A) True 
 B)False

Question 3

The degree to which a good or service meets the demands and requirements of customers is called customer satisfaction.

Accepted Answer

A) True 
 B)False

Question 4

All activities involved in obtaining and managing raw materials and component parts,managing finished products,packaging them,and getting them to customers are part of

Accepted Answer

A)   resource management.
B)   supply chain management.
C)   engineering.
D)   finance.
E)   strategic planning.F) C) and D)
G) B) and E)

Question 5

What is total quality management?

Accepted Answer

Total quality management (TQM)is a philo...

Question 6

Why do services tend to be more labor-intensive than manufacturing?

Accepted Answer

Service providers are generally more lab...

Question 7

The transformation process is

Accepted Answer

A)   the development and administration of activities that transform resources into goods,services,and ideas.
B)   the conversion of human,financial,and physical resources into goods,services,and ideas.
C)   labor,materials,energy,and money.
D)   goods and services.
E)   the development,promotion,pricing,and distribution of products.F) A) and C)
G) B) and D)

Question 8

The transformation process occurs in

Accepted Answer

A)   service companies.
B)   all organizations,regardless of product.
C)   manufacturing companies.
D)   idea consultants.
E)   government agencies.F) B) and C)
G) C) and E)

Question 9

From an operations perspective,food sold at a restaurant and services provided by a plumbing company are

Accepted Answer

A)   processes.
B)   inputs.
C)   outputs.
D)   inventory.
E)   costs.F) B) and C)
G) None of the above

Question 10

The fact that a hairdresser gives each customer a different haircut relates to which of the following points of difference between service providers and manufacturers?

Accepted Answer

A)   Nature and consumption of output.
B)   Uniformity of inputs.
C)   Labor required.
D)   Measurement of productivity.
E)   Uniformity of output.F) C) and D)
G) A) and B)

Question 11

Managing finished products and packaging them are activities most closely associated with marketing.

Accepted Answer

A) True 
 B)False

Question 12

For most organizations,the ultimate objective is for produced outputs to be

Accepted Answer

A)   easy to develop.
B)   tangible,hard goods.
C)   inexpensive.
D)   worth more than the costs of input.
E)   equal to the costs of input.F) B) and C)
G) C) and D)

Question 13

Consumer needs and wants often dictate a production process.

Accepted Answer

A) True 
 B)False

Question 14

Operations management includes responsibility for

Accepted Answer

A)   customer service.
B)   inputs and outputs.
C)   product development.
D)   pricing.
E)   promotion.F) B) and D)
G) A) and E)

Question 15

The system in which management collects and analyzes information about the production process to pinpoint quality problems in the production system is called

Accepted Answer

A)   total quality management.
B)   statistical process control.
C)   quality control.
D)   operations control.
E)   production control.F) B) and D)
G) A) and E)

Question 16

The transformation process occurs only in companies that manufacture tangible goods.

Accepted Answer

A) True 
 B)False

Question 17

The term used to refer to the raw materials,components,completed or partially completed products,and pieces of equipment a firm uses is

Accepted Answer

A)   inventory.
B)   order quantities.
C)   production.
D)   tangibles.
E)   intangibles.F) B) and D)
G) B) and C)

Question 18

Minimizing inventory by providing an almost continuous flow of items from suppliers to the production facility is referred to as

Accepted Answer

A)   just-in-time management.
B)   economic ordering.
C)   material requirements planning.
D)   logistics.
E)   operations management.F) A) and E)
G) D) and E)

Question 19

Determining how many items are to be inspected is called

Accepted Answer

A)   efficiency.
B)   sampling.
C)   appraisal.
D)   effectiveness.
E)   specifications.F) A) and B)
G) All of the above

Question 20

If an employee is involved with transforming resources into goods and services,then he is in

Accepted Answer

A)   marketing.
B)   financing.
C)   human resources.
D)   operations management.
E)   budgeting.F) A) and E)
G) All of the above

Exam 8: Managing Service and Manufacturing Operations

If an employee is involved with transforming resources into goods and services,then he is in

Correct AnswerverifiedShow Answer

The system in which management collects and analyzes information about the production process to pinpoint quality problems in the production system is called

Correct AnswerverifiedShow Answer

The transformation process occurs in

Correct AnswerverifiedShow Answer

Managing finished products and packaging them are activities most closely associated with marketing.

Correct AnswerverifiedShow Answer

The fact that a hairdresser gives each customer a different haircut relates to which of the following points of difference between service providers and manufacturers?

Correct AnswerverifiedShow Answer

Operations management includes responsibility for

Correct AnswerverifiedShow Answer

The number of steps in the transformation process is always the same,no matter what the good or service.

Correct AnswerverifiedShow Answer

What is total quality management?

Correct AnswerverifiedTotal quality management (TQM)is a philo...View AnswerShow Answer

For most organizations,the ultimate objective is for produced outputs to be

Correct AnswerverifiedShow Answer

The transformation process occurs only in companies that manufacture tangible goods.

Correct AnswerverifiedShow Answer

________ is a philosophy that uniform commitment to quality in all areas of an organization will promote a culture that meets customers' perceptions of quality.

Correct AnswerverifiedShow Answer

The term used to refer to the raw materials,components,completed or partially completed products,and pieces of equipment a firm uses is

Correct AnswerverifiedShow Answer

All activities involved in obtaining and managing raw materials and component parts,managing finished products,packaging them,and getting them to customers are part of

Correct AnswerverifiedShow Answer

Why do services tend to be more labor-intensive than manufacturing?

Correct AnswerverifiedService providers are generally more lab...View AnswerShow Answer

The transformation process is

Correct AnswerverifiedShow Answer

Minimizing inventory by providing an almost continuous flow of items from suppliers to the production facility is referred to as

Correct AnswerverifiedShow Answer

The degree to which a good or service meets the demands and requirements of customers is called customer satisfaction.

Correct AnswerverifiedShow Answer

Consumer needs and wants often dictate a production process.

Correct AnswerverifiedShow Answer

From an operations perspective,food sold at a restaurant and services provided by a plumbing company are

Correct AnswerverifiedShow Answer

Determining how many items are to be inspected is called

Correct AnswerverifiedShow Answer

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Total quality management (TQM)is a philo...
View Answer

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Service providers are generally more lab...
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