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Exam 11: Separating and Retaining Employees

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Question 41

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MediaTxt Corp.is an organization that follows the process of progressive discipline.The organization communicates with Leila,an employee,about unacceptable behavior and responds to a series of her offenses.Which of the following would be the step that immediately precedes a written warning for Leila along with a threat of temporary suspension?

A) A letter informing about her demotion
B) An unofficial spoken warning
C) An official written warning
D) A termination letter
E) A letter informing Leila about her transfer

F) B) and D)
G) A) and D)

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Question 42

Multiple Choice

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Mark,an employee at Timber Holdings,decides to leave the company.However,during his exit interview,an HR supervisor figures out that Mark had no complaints about his role and designation.Which of the following instances is most likely to cause Mark's job dissatisfaction that is severe enough to lead to his departure?

A) Timber Holdings was trying to invest more on research and development for its upcoming products
B) Mark was brought together with other employees from different functional units to work on a team to develop a new product
C) Mark experienced uncivil behavior from his co-workers, which was not addressed by management
D) Mark's co-workers were unclear about his work methods, scheduling, and performance criteria
E) Timber Holdings had downsized recently, and employees' work underwent quality checks

F) D) and E)
G) A) and D)

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Question 43

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Carol is a single mother who works full-time and attends to the needs of her two young children.Carol has opted to work from home for a short period after one of her children suffered a fractured arm while playing soccer.Even though she works from home she often feels a lot of pressure in balancing her work and looking after her children.Which of the following is being experienced by Carol?

HR professionals can help make exit interviews more successful by arranging for the departing employee to talk to his or her supervisor.

A perception of _____ is a judgment that the organization carried out its actions in a manner that took the employee's feelings into account.

Brandon,an employee of EduTech Corp.,demonstrates a series of unacceptable behaviors.Marian,his manager,wants to involve an impartial person to look into this matter.However,Ming,the head of the HR department,believes that the problem should be referred to the company's employee assistance program.Which of the following situations is most likely to strengthen Ming's view?

Serena is concerned about an unacceptable level of job dissatisfaction among a number of work teams in her organization.She has determined that the primary cause of the dissatisfaction is the uncertainty that exists among employees regarding what is expected of them.Based on this limited information,the most appropriate intervention would be:

Rashid is an employee at a chemical company called HCD Inc.He notices that several of the security personnel at HCD allow tankers to be filled with highly inflammable gases over the acceptable limit for personal gain.Rashid gathers ample evidence of such instances and presents it to senior management.A few days later,however,these allegations are dismissed,and Rashid gets fired from his job.Which of the following best depicts the reason why Rashid was wrongfully discharged?

Identify the correct statement regarding an employee assistance program.

The Job Descriptive Index is an example of a job satisfaction instrument.

Benjamin is an employee at Apex Inc.who has joined a new team.Sam,his supervisor on this new team,describes the set of behaviors that people will expect of Benjamin.He,however,feels that the demands of his new role are contradictory.Which of the following situations is most likely to be the primary source of Benjamin's dissatisfaction about his role?

Low job involvement and low organizational commitment are:

Distinguish between involuntary and voluntary turnover,and give examples of each.

Which of the following aspects of satisfaction is emphasized by the Job Descriptive Index?

Role conflict is uncertainty about what the organization and others expect from the employee in terms of what to do or how to do it.

In general,employers may conduct random searches of areas like desks,lockers,and toolboxes at any point in time without any justification to the employee.

Although the rate of inflation is only 2 percent,Yolanda receives a 6 percent increase in salary.She is nonetheless dissatisfied with her salary increase because Marvin whose job designation is similar to Yolanda's receives a 9 percent increase.Yolanda is likely to contend that there is a lack of:

Employees can sue employers for wrongful discharge only if the employee was contracted under the employment-at-will doctrine.

The two primary sets of people in an organization who most affect job satisfaction are co-workers and supervisors.

When conducting a workplace search,employers can act fairly and minimize the likelihood of a lawsuit by: