Question 1

How can and should a company use the data they have collected through the JDI?

Accepted Answer

Once JDI data have been collected, the i...

Question 2

States of feeling that are often mild in intensity, last for an extended period of time, and are not explicitly directed at or caused by anything are known as:

Accepted Answer

A)   emotions.
B)   satisfaction.
C)   moods.
D)   withdrawal symptoms.
E)   personality traits.F) A) and E)
G) All of the above

Question 3

Satisfaction with what employees actually do is captured by the concept of satisfaction with the work itself.

Accepted Answer

A) True 
 B)False  True

Question 4

According to the job characteristics theory, the degree to which the job has a substantial impact on the lives of other people, particularly people in the world at large, is known as:

Accepted Answer

A)   responsibility for outcomes.
B)   significance.
C)   autonomy.
D)   identity.
E)   feedback.F) All of the above
G) B) and D)

Question 5

Which type of emotion best explains a distressing condition that has changed for the better?

Accepted Answer

A)   Pride
B)   Hope
C)   Relief
D)   Compassion
E)   LoveF) C) and D)
G) C) and E)

Question 6

Alice, a cartoonist, has been an overachiever throughout her career. She enjoys the intellectual stimulation and independence she has at work. She feels her work allows her to use her creativity and artistic skills to its full potential. Which of the following work value categories is important to Alice?

Accepted Answer

A)   Status
B)   Work itself
C)   Coworkers
D)   Altruism
E)   SupervisionF) A) and E)
G) C) and D)

Question 7

Patrick, Evan, and Jamie have just finished their team's project and are waiting for their supervisor's feedback. Patrick is not satisfied with the team he is working with and has hostile feelings toward them. He feels annoyed with them because he thinks they did not work enough during the project, and now he is feeling nervous and anxious about the feedback. Patrick knows he did not do a good job with the project. According to Figure 4-6, Different Kinds of Moods, how would you describe Patrick's mood?

Accepted Answer

A)   intense negative
B)   intense positive
C)   intense deactivated
D)   unpleasant deactivated
E)   pleasant deactivatedF) C) and D)
G) A) and C)

Question 8

Tom is a commercial interior designer. He is responsible for coming up with the basic layout of spaces within a building as well as other aspects such as the acoustics, lighting, temperature, color, furniture, furnishings, moldings, and paneling inside the building, as well as supervising the implementation of the design. He enjoys transforming interior spaces into something functional as well as aesthetically appealing. Tom's job has:

Accepted Answer

A)   low autonomy.
B)   low variety.
C)   high identity.
D)   high monotony.
E)   low utilization of ability.F) C) and D)
G) B) and E) C

Question 9

When one person can "catch" or "be infected by" the emotions of another person, it is called:

Accepted Answer

A)   attachment.
B)   engagement.
C)   emotional contagion.
D)   empathy.
E)   emotional labor.F) A) and D)
G) A) and B)

Question 10

Which of the following statements is Trueregarding coworker satisfaction?

Accepted Answer

A)   Coworker satisfaction leads to lowered productivity.
B)   Coworker satisfaction requires that all employees of the same level be given equal pay.
C)   Employees feel threatened if their coworkers are able to help them with their job.
D)   Coworker satisfaction does not contribute much to overall job satisfaction.
E)   Coworker satisfaction is important because employees spend considerable time with coworkers.F) D) and E)
G) C) and D)

Question 11

Which of the following theories argues that job satisfaction depends on whether an employee perceives that his or her job supplies the things that he or she values?

Accepted Answer

A)   Maslow's theory
B)   Job characteristics theory
C)   Value-percept theory
D)   Job withdrawal theory
E)   Emotional contagion theoryF) C) and E)
G) B) and E)

Question 12

Employees are engaged in ______ when they shape, mold, and redefine their jobs in a proactive way.

Accepted Answer

A)   job crafting
B)   job enrichment
C)   job enlargement
D)   perception testing
E)   satisfaction remodelingF) C) and D)
G) A) and C)

Question 13

Which of the following is Trueabout knowledge of results?

Accepted Answer

A)   It captures the degree to which employees feel that they are key drivers of the quality of the unit's work.
B)   It reflects the extent to which employees know how well (or how poorly)  they are doing.
C)   It reflects the degree to which work tasks are viewed as something that "counts" in the employee's system of philosophies.
D)   It captures the degree to which employees feel like their efforts do not really matter because work outcomes are dictated by effective procedures.
E)   It implies that trivial tasks tend to be less satisfying than tasks that make employees feel like they're aiding the organization in some meaningful way.F) All of the above
G) B) and D)

Question 14

Which of the following is Trueregarding value-percept theory?

Accepted Answer

A)   Value-percept theory describes the central characteristics of intrinsically satisfying jobs.
B)   Value-percept theory implies that perceptions of the work environment are unrelated to job satisfaction.
C)   Value-percept theory suggests that satisfied employees are becoming more and more rare.
D)   Value-percept theory suggests that people evaluate job satisfaction according to specific "facets" of the job.
E)   Value-percept theory implies that moral causes and gaining fame and prestige are relevant in all jobs.F) B) and C)
G) A) and C)

Question 15

What type of mood is grouchy?

Accepted Answer

A)   Engaged
B)   Pleasant
C)   Deactivated
D)   Unpleasant
E)   IntenseF) B) and D)
G) C) and E)

Question 16

If employees lack required knowledge or skills, more variety and autonomy should not increase their satisfaction very much.

Accepted Answer

A) True 
 B)False

Question 17

The elements in employees' relationships with their supervisors that affect levels of job satisfaction are much different from the elements in employees' relationships with their coworkers that affect job satisfaction.

Accepted Answer

A) True 
 B)False

Question 18

_____ is a positive emotional state resulting from the appraisal of one's job or job experiences.

Accepted Answer

A)   Job development
B)   Organizational endurance
C)   Organizational performance
D)   Job satisfaction
E)   Organizational growthF) C) and D)
G) A) and D) D

Question 19

Satisfaction with the work itself is the single strongest driver of overall job satisfaction.

Accepted Answer

A) True 
 B)False

Question 20

Seth is a tax accountant who has the freedom to set his own schedule with his clients. This indicates that Seth's job has:

Accepted Answer

A)   low identity.
B)   low significance.
C)   high autonomy.
D)   high significance.
E)   high variety.F) C) and E)
G) D) and E)

Exam 4: Job Satisfaction

How can and should a company use the data they have collected through the JDI?

Correct Answer
verified
Once JDI data have been collected, the i...
View Answer

States of feeling that are often mild in intensity, last for an extended period of time, and are not explicitly directed at or caused by anything are known as:

Correct Answer
verified

Satisfaction with what employees actually do is captured by the concept of satisfaction with the work itself.

Correct Answer
verified
True

According to the job characteristics theory, the degree to which the job has a substantial impact on the lives of other people, particularly people in the world at large, is known as:

Correct Answer
verified

Which type of emotion best explains a distressing condition that has changed for the better?

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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C

When one person can "catch" or "be infected by" the emotions of another person, it is called:

Correct Answer
verified

Which of the following statements is Trueregarding coworker satisfaction?

Correct Answer
verified

Which of the following theories argues that job satisfaction depends on whether an employee perceives that his or her job supplies the things that he or she values?

Correct Answer
verified

Employees are engaged in ______ when they shape, mold, and redefine their jobs in a proactive way.

Correct Answer
verified

Which of the following is Trueabout knowledge of results?

Correct Answer
verified

Which of the following is Trueregarding value-percept theory?

Correct Answer
verified

What type of mood is grouchy?

Correct Answer
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If employees lack required knowledge or skills, more variety and autonomy should not increase their satisfaction very much.

Correct Answer
verified

The elements in employees' relationships with their supervisors that affect levels of job satisfaction are much different from the elements in employees' relationships with their coworkers that affect job satisfaction.

Correct Answer
verified

_____ is a positive emotional state resulting from the appraisal of one's job or job experiences.

Correct Answer
verified
D

Satisfaction with the work itself is the single strongest driver of overall job satisfaction.

Correct Answer
verified

Seth is a tax accountant who has the freedom to set his own schedule with his clients. This indicates that Seth's job has:

Correct Answer
verified

Exam 4: Job Satisfaction

How can and should a company use the data they have collected through the JDI?

Correct AnswerverifiedOnce JDI data have been collected, the i...View AnswerShow Answer

States of feeling that are often mild in intensity, last for an extended period of time, and are not explicitly directed at or caused by anything are known as:

Correct AnswerverifiedShow Answer

Satisfaction with what employees actually do is captured by the concept of satisfaction with the work itself.

Correct AnswerverifiedTrue

According to the job characteristics theory, the degree to which the job has a substantial impact on the lives of other people, particularly people in the world at large, is known as:

Correct AnswerverifiedShow Answer

Which type of emotion best explains a distressing condition that has changed for the better?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedC

When one person can "catch" or "be infected by" the emotions of another person, it is called:

Correct AnswerverifiedShow Answer

Which of the following statements is Trueregarding coworker satisfaction?

Correct AnswerverifiedShow Answer

Which of the following theories argues that job satisfaction depends on whether an employee perceives that his or her job supplies the things that he or she values?

Correct AnswerverifiedShow Answer

Employees are engaged in ______ when they shape, mold, and redefine their jobs in a proactive way.

Correct AnswerverifiedShow Answer

Which of the following is Trueabout knowledge of results?

Correct AnswerverifiedShow Answer

Which of the following is Trueregarding value-percept theory?

Correct AnswerverifiedShow Answer

What type of mood is grouchy?

Correct AnswerverifiedShow Answer

If employees lack required knowledge or skills, more variety and autonomy should not increase their satisfaction very much.

Correct AnswerverifiedShow Answer

The elements in employees' relationships with their supervisors that affect levels of job satisfaction are much different from the elements in employees' relationships with their coworkers that affect job satisfaction.

Correct AnswerverifiedShow Answer

_____ is a positive emotional state resulting from the appraisal of one's job or job experiences.

Correct AnswerverifiedD

Satisfaction with the work itself is the single strongest driver of overall job satisfaction.

Correct AnswerverifiedShow Answer

Seth is a tax accountant who has the freedom to set his own schedule with his clients. This indicates that Seth's job has:

Correct AnswerverifiedShow Answer

Correct Answer
verified
Once JDI data have been collected, the i...
View Answer

Correct Answer
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Correct Answer
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True

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C

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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D

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