Question 1

Describe supply chain management along with its impact on business.

Accepted Answer

A supply chain consists of all parties i...

Question 2

Enterprise resource planning (ERP)integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems)so employees can make decisions by viewing enterprise-wide information about all business operations.

Accepted Answer

A) True 
 B)False

Question 3

In the past,departments made decisions independent of each other.

Accepted Answer

A) True 
 B)False

Question 4

What are drones?

Accepted Answer

A)   A process that builds-layer by layer in an additive process-a three-dimensional solid object from a digital model
B)   Uses electronic tags and labels to identify objects wirelessly over short distances
C)   Unmanned aircraft that can fly autonomously,or without a human
D)   Focus on creating artificial intelligence devices that can move and react to sensory inputE) B) and C)
F) C) and D)

Question 5

Which of the following is one of the business areas of supply chain management?

Accepted Answer

A)   Logistics
B)   Procurement
C)   Materials management
D)   All of these choicesE) All of the above
F) C) and D)

Question 6

Up-selling is selling additional products or services to an existing customer.

Accepted Answer

A) True 
 B)False

Question 7

What are unmanned aircraft that can fly autonomously,or without a human?

Accepted Answer

A)   3D printing
B)   Robotics
C)   Drones
D)   RFIDE) A) and D)
F) A) and C)

Question 8

Supplier relationship management discovers optimal sales channels by selecting the right partners and identifying mutual customers.

Accepted Answer

A) True 
 B)False

Question 9

Supplier relationship management (SRM)focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects.

Accepted Answer

A) True 
 B)False

Question 10

What includes the processes that control the distribution,maintenance,and replacement of materials and personnel to support the supply chain?

Accepted Answer

A)   Procurement
B)   Logistics
C)   Materials management
D)   Bullwhip effectE) B) and C)
F) A) and C)

Question 11

What helps an organization identify its customers across applications?

Accepted Answer

A)   CRM reporting technologies
B)   CRM analyzing technologies
C)   CRM processing technologies
D)   CRM predicting technologiesE) B) and D)
F) A) and D)

Question 12

What is key for business process support that spans functional areas and legacy systems?

Accepted Answer

A)   Software customization
B)   Data integration is key for business process support that spans functional areas and legacy systems
C)   Elogistics manages the transportation and storage of goods
D)   Eprocurement is the business-to-business (B2
B)  online purchase and sale of supplies and servicesE) C) and D)
F) A) and C)

Question 13

Walmart and Procter & Gamble (P&G) implemented a tremendously successful SCM system.The system linked Walmart's _____________ centers directly to P&G's _____________ centers.

Accepted Answer

A)   manufacturing; distribution
B)   distribution; manufacturing
C)   stores; distribution
D)   distribution; storesE) B) and D)
F) A) and D)

Question 14

Which of the following is a common marketing CRM metric?

Accepted Answer

A)   Number of new prospective customers
B)   Average number of service calls per day
C)   Average time to resolution
D)   Cost per interaction by marketing campaignE) C) and D)
F) B) and D)

Question 15

Collaborative engineering helps organizations reduce their investment in inventory while improving customer satisfaction through product availability.

Accepted Answer

A) True 
 B)False

Question 16

What is a contact center or call center?

Accepted Answer

A)   A place where customer service representatives answer customer inquiries and solve problems,usually by email,chat,or phone
B)   Allows customers to use the Web to find answers to their questions or solutions to their problems
C)   Gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer
D)   A form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy productsE) None of the above
F) C) and D)

Question 17

What is a backward integration?

Accepted Answer

A)   The integration of a company's existing management information systems
B)   The integration of data from multiple sources,which provides a unified view of all data
C)   Sends information entered into a given system automatically to all downstream systems and processes
D)   Sends information entered into a given system automatically to all upstream systems and processesE) All of the above
F) B) and C)

Question 18

What are systems are used to create the digital designs and then manufacture the products?

Accepted Answer

A)   Computer-aided design/computer-aided manufacturing
B)   Maker movement
C)   Makerspace
D)   RFID electronic product codeE) B) and C)
F) A) and D)

Question 19

What compiles customer information from a variety of sources and segments the information for different marketing campaigns?

Accepted Answer

A)   Campaign management system
B)   Cross-selling
C)   Up-selling
D)   List generatorE) C) and D)
F) B) and C)

Question 20

Which of the following is not one of the three phases in the evolution of CRM?

Accepted Answer

A)   Reporting
B)   Analyzing
C)   Processing
D)   PredictingE) A) and B)
F) C) and D)

Exam 8: Enterprise Applications: Business Communications

What is a backward integration?

Correct AnswerverifiedShow Answer

What is a contact center or call center?

Correct AnswerverifiedShow Answer

Which of the following is a common marketing CRM metric?

Correct AnswerverifiedShow Answer

Which of the following is one of the business areas of supply chain management?

Correct AnswerverifiedShow Answer

What helps an organization identify its customers across applications?

Correct AnswerverifiedShow Answer

What are systems are used to create the digital designs and then manufacture the products?

Correct AnswerverifiedShow Answer

Describe supply chain management along with its impact on business.

Correct AnswerverifiedA supply chain consists of all parties i...View AnswerShow Answer

What are unmanned aircraft that can fly autonomously,or without a human?

Correct AnswerverifiedShow Answer

Supplier relationship management (SRM)focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects.

Correct AnswerverifiedShow Answer

Collaborative engineering helps organizations reduce their investment in inventory while improving customer satisfaction through product availability.

Correct AnswerverifiedShow Answer

What compiles customer information from a variety of sources and segments the information for different marketing campaigns?

Correct AnswerverifiedShow Answer

What is key for business process support that spans functional areas and legacy systems?

Correct AnswerverifiedShow Answer

Which of the following is not one of the three phases in the evolution of CRM?

Correct AnswerverifiedShow Answer

What are drones?

Correct AnswerverifiedShow Answer

Enterprise resource planning (ERP)integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems)so employees can make decisions by viewing enterprise-wide information about all business operations.

Correct AnswerverifiedShow Answer

Walmart and Procter & Gamble (P&G) implemented a tremendously successful SCM system.The system linked Walmart's _____________ centers directly to P&G's _____________ centers.

Correct AnswerverifiedShow Answer

Supplier relationship management discovers optimal sales channels by selecting the right partners and identifying mutual customers.

Correct AnswerverifiedShow Answer

In the past,departments made decisions independent of each other.

Correct AnswerverifiedShow Answer

Up-selling is selling additional products or services to an existing customer.

Correct AnswerverifiedShow Answer

What includes the processes that control the distribution,maintenance,and replacement of materials and personnel to support the supply chain?

Correct AnswerverifiedShow Answer

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A supply chain consists of all parties i...
View Answer

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Walmart and Procter & Gamble (P&G) implemented a tremendously successful SCM system.The system linked Walmart's _ centers directly to P&G's _ centers.

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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