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What is a special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users?


A) Intelligent system
B) Artificial intelligence
C) Neural network
D) Intelligent agent

E) C) and D)
F) A) and B)

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A model is a simplified representation or abstraction of reality.

A) True
B) False

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What are strategic business processes?


A) Dynamic,nonroutine,long-term business processes such as financial planning,expansion strategies,and stakeholder interactions
B) Semi-dynamic,semi-routine,monthly business processes such as resource allocation,sales strategy,or manufacturing process improvements
C) Static,routine,daily business processes such as stocking inventory,checking out customers,or daily opening and closing processes
D) None of these choices

E) A) and B)
F) C) and D)

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A business process model and notation (BPMN)flow displays the path in which the process flows.

A) True
B) False

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Asking how many employees are out sick is a type of operational question.

A) True
B) False

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What would a company like eBay or Amazon be constantly benchmarking?


A) MIS efficiency
B) MIS effectiveness
C) MIS efficiency and MIS effectiveness
D) Usability metrics only

E) All of the above
F) C) and D)

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Which of the following departments is primarily responsible for promoting discounts,attracting customers,and communicating marketing campaigns?


A) Accounting and Finance
B) Marketing and Sales
C) Operations Management
D) Human Resources

E) A) and B)
F) C) and D)

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What are operational business processes?


A) Dynamic,non-routine,long-term business processes such as financial planning,expansion strategies,and stakeholder interactions
B) Semi-dynamic,semi-routine,monthly business processes such as resource allocation,sales strategy,or manufacturing process improvements
C) Static,routine,daily business processes such as stocking inventory,checking out customers,or daily opening and closing processes
D) None of these choices

E) B) and D)
F) A) and B)

Correct Answer

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At the operational level employees are develop,control,and maintain core business activities required to run the day-to-day operations.

A) True
B) False

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What is a haptic interface?


A) The viewing of the physical world with computer-generated layers of information added to it
B) A wearable computer with an optical head-mounted display (OHMD)
C) Uses technology allowing humans to interact with a computer through bodily sensations and movements
D) A work environment that is not located in any one physical space

E) A) and B)
F) A) and C)

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C

Which of the below business processes would you find in the marketing and sales division?


A) Manufacturing inventory
B) Enrolling employees in health care benefits
C) Promoting of discounts
D) Creating financial statements

E) A) and B)
F) A) and C)

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What is the MIS system that manipulates information to create business intelligence in support of strategic decision making?


A) Online transaction processing (OLTP)
B) Online analytical processing (OLAP)
C) Digital dashboard
D) Visualization

E) A) and B)
F) A) and C)

Correct Answer

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Virtual workplace is the viewing of the physical world with computer-generated layers of information added to it.

A) True
B) False

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Market share measures a firm's external performance relative to that of its competitors.Which of the following represents how a firm measures market share?


A) Multiplying the firm's sales by the industries total sales
B) Dividing the firm's sales by the total market sales for the entire industry
C) Subtracting your competitors sales from your total sales
D) Subtracting the industries total sales from the firm's total sales

E) A) and B)
F) None of the above

Correct Answer

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What is measured by such benchmarks as satisfaction surveys,percentage of existing customers retained,and increases in revenue dollars per customer?


A) Usability
B) Customer satisfaction
C) Financial
D) Conversion rates

E) C) and D)
F) None of the above

Correct Answer

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B

What are semi-dynamic,semi-routine,monthly business processes such as resource allocation,sales strategy,or manufacturing process improvements?


A) Operational business processes
B) Managerial business processes
C) Strategic business processes
D) Success business processes

E) A) and D)
F) None of the above

Correct Answer

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The local florist in town is Cheryl Steffan,who has been in business for over 20 years.Recently,Cheryl has noticed several complaints about delivery errors.Cheryl decides to investigate the errors in her business delivery process and finds that most of the inaccuracies occur during order taking.Cheryl decides to implement an electronic ordering system to help improve order efficiency and effectiveness.What method did Cheryl follow to solve her delivery issues?


A) Modeled the As-Is process,fixed the errors,and then created the To-Be process
B) Modeled the To-Be process,fixed the errors,and then created the As-Is process
C) Moved directly to implementing the To-Be process without analyzing the As-Is process
D) Moved directly to implementing the As-Is process without analyzing the To-Be process

E) A) and D)
F) B) and D)

Correct Answer

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As the product manager for the eatery division at Whole Foods,Jerry is responsible for analyzing sales data to help him manage his team.Today Jerry is analyzing his data using many different perspectives to identify different ways to improve his division.Which of the following common digital dashboard capabilities is Jerry using to analyze his department's success?


A) Slice-and-dice
B) Pivot
C) Drill-down
D) Consolidation

E) B) and C)
F) A) and D)

Correct Answer

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Changing business processes with MIS outlines how to improve the three levels of business processes which include operational,managerial,and strategic.From operational to strategic,what are the three major improvement strategies that the author describes?


A) Automation - streamlining - reengineering
B) Artificial intelligence - streamlining - reengineering
C) Automation - workflow - reinvention
D) Automation - consolidating - restructuring

E) A) and B)
F) C) and D)

Correct Answer

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Artificial Intelligence stimulates human thinking and behavior,such as the ability to reason and learn.What is the ultimate goal of AI?


A) To build an intelligent system
B) To build an intelligent agent
C) To build a system that can mimic human intelligence
D) To build a system that can mimic an expert agent

E) None of the above
F) A) and D)

Correct Answer

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C

Showing 1 - 20 of 339

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