Question 1

Review the below list of key terms and determine which one typically occurs during managerial business process improvement.

Accepted Answer

A)  Automation
B)  Streamlining
C)  Reengineering
D)  ImprovementE) A) and B)
F) C) and D)

Question 2

Review the below statements.Which one does not represent an example of a structured decision?

Accepted Answer

A)  Reordering inventory
B)  Deciding to enter a new market
C)  Creating the employee weekly staffing schedule
D)  Creating the employee weekly production scheduleE) B) and C)
F) All of the above

Question 3

What is the primary goal of the As-Is process model?

Accepted Answer

A)  To outline the process elements for the To-Be process
B)  To create process choices for the As-Is process
C)  To simplify,eliminate,and improve the To-Be process
D)  To analyze the To-Be process elementsE) B) and C)
F) All of the above

Question 4

The accounting and finance department performs processes such as creating financial statements,paying accounts payables,and collecting accounts receivables.What form of processes do these represent?

Accepted Answer

A)  Customer-facing processes
B)  Business-facing processes
C)  Industry-specific customer-facing processes
D)  All of the aboveE) A) and B)
F) None of the above

Question 5

To-Be process models show the results of applying change improvement opportunities to the current (As-Is)process model.

Accepted Answer

A) True 
 B)False

Question 6

What occurs in situations in which no procedures or rules exist to guide decision makers toward the correct choice?

Accepted Answer

A)  Analytics
B)  Structured decisions
C)  Unstructured decisions
D)  Semistructured decisionsE) B) and D)
F) B) and C)

Question 7

Intelligent systems are various commercial applications of artificial intelligence.

Accepted Answer

A) True 
 B)False

Question 8

Which of the below describes the efficiency MIS metric of throughout?

Accepted Answer

A)  The number of hours a system is available for users
B)  The time it takes to respond to user interactions such as a mouse click
C)  The amount of information that can travel through a system at any point in time
D)  The ease with which people perform transactions and/or find informationE) A) and B)
F) A) and C)

Question 9

At which level will a manager use analytics to make decisions?

Accepted Answer

A)  Operational level
B)  Managerial level
C)  Strategic level
D)  All of the aboveE) C) and D)
F) A) and C)

Question 10

Operational decisions or semistructured decisions arise in situations where established processes offer potential solutions.

Accepted Answer

A) True 
 B)False

Question 11

Differentiate among business process improvements,streamlining,and reengineering.

Accepted Answer

Business process improvement attempts to...

Question 12

To-Be process __________ represent the current state of the operation that has been mapped,without any specific improvements or changes to existing processes.

Accepted Answer

The answer of To-Be process __________ represent the current state...

Question 13

Which of the below key terms represents the types of decisions made at the operational,managerial,and strategic levels of a company?

Accepted Answer

A)  Structured decisions
B)  Unstructured decisions
C)  Semistructured decisions
D)  All of the aboveE) C) and D)
F) None of the above

Question 14

Sarah Schin was recently hired by Bank West as the Global Director of Human Resources.Her job duties include determining employment policies as well as overseeing all hiring,firing,and training of employees.What type of processes does Sarah's new job demonstrate?

Accepted Answer

A)  Business-facing processes
B)  Industry-specific customer facing processes
C)  Customer-facing process
D)  Industry-specific business-facing processesE) A) and B)
F) A) and C)

Question 15

What is an optimizing system that can find and evaluate solutions with many more possibilities,faster and more thoroughly than a human?

Accepted Answer

A)  Genetic algorithm
B)  Expert system
C)  Intelligent agent
D)  Virtual realityE) C) and D)
F) A) and D)

Question 16

Which of the below processes would be found in the operations management department?

Accepted Answer

A)  Creating production schedules
B)  Communicating marketing campaigns
C)  Hiring employees
D)  Processing salesE) All of the above
F) None of the above

Question 17

Which of the below represents an internal KPI that indicates the earning power of a project?

Accepted Answer

A)  Market share
B)  Return on intelligent
C)  Sensitivity analysis
D)  Return on investmentE) B) and C)
F) A) and D)

Question 18

Which of the following represents an example of a technology that actually disrupts and slows workflow?

Accepted Answer

A)  Email
B)  Twitter
C)  Facebook
D)  All of the aboveE) B) and D)
F) A) and B)

Question 19

A(n)_________ agent is a special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users.

Accepted Answer

The answer of A(n)_________ agent is a special-purpose knowledge-based information...

Question 20

___________ MIS metrics measure the performance of the IT system itself including throughput,speed,availability,etc.

Accepted Answer

The answer of ___________ MIS metrics measure the performance of...

Exam 2: Decisions and Processes: Value Driven Business

A(n)_________ agent is a special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users.

Correct AnswerverifiedShow Answer

Intelligent systems are various commercial applications of artificial intelligence.

Correct AnswerverifiedShow Answer

What occurs in situations in which no procedures or rules exist to guide decision makers toward the correct choice?

Correct AnswerverifiedShow Answer

Which of the below key terms represents the types of decisions made at the operational,managerial,and strategic levels of a company?

Correct AnswerverifiedShow Answer

Which of the below represents an internal KPI that indicates the earning power of a project?

Correct AnswerverifiedShow Answer

Which of the below describes the efficiency MIS metric of throughout?

Correct AnswerverifiedShow Answer

Which of the below processes would be found in the operations management department?

Correct AnswerverifiedShow Answer

What is the primary goal of the As-Is process model?

Correct AnswerverifiedShow Answer

Review the below statements.Which one does not represent an example of a structured decision?

Correct AnswerverifiedShow Answer

___________ MIS metrics measure the performance of the IT system itself including throughput,speed,availability,etc.

Correct AnswerverifiedShow Answer

Operational decisions or semistructured decisions arise in situations where established processes offer potential solutions.

Correct AnswerverifiedShow Answer

Differentiate among business process improvements,streamlining,and reengineering.

Correct AnswerverifiedBusiness process improvement attempts to...View AnswerShow Answer

To-Be process models show the results of applying change improvement opportunities to the current (As-Is)process model.

Correct AnswerverifiedShow Answer

Review the below list of key terms and determine which one typically occurs during managerial business process improvement.

Correct AnswerverifiedShow Answer

What is an optimizing system that can find and evaluate solutions with many more possibilities,faster and more thoroughly than a human?

Correct AnswerverifiedShow Answer

Which of the following represents an example of a technology that actually disrupts and slows workflow?

Correct AnswerverifiedShow Answer

At which level will a manager use analytics to make decisions?

Correct AnswerverifiedShow Answer

To-Be process __________ represent the current state of the operation that has been mapped,without any specific improvements or changes to existing processes.

Correct AnswerverifiedShow Answer

Sarah Schin was recently hired by Bank West as the Global Director of Human Resources.Her job duties include determining employment policies as well as overseeing all hiring,firing,and training of employees.What type of processes does Sarah's new job demonstrate?

Correct AnswerverifiedShow Answer

The accounting and finance department performs processes such as creating financial statements,paying accounts payables,and collecting accounts receivables.What form of processes do these represent?

Correct AnswerverifiedShow Answer

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Business process improvement attempts to...
View Answer

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