Question 1

What includes the increasingly complex management of processes, information, and communication to take a product from cradle to grave?

Accepted Answer

A)  inbound logistics
B)  outbound logistics
C)  logistics
D)  cradle to graveE) A) and B)
F) C) and D)

Question 2

Makerspaces is a community center that provides technology, manufacturing equipment, and educational opportunities to the public that would otherwise be inaccessible or unaffordable.

Accepted Answer

A) True 
 B)False

Question 3

RFID supports logistics.

Accepted Answer

A) True 
 B)False

Question 4

The customers' customer is upstream in the supply chain.

Accepted Answer

A) True 
 B)False

Question 5

How are integrations achieved?

Accepted Answer

A)  connecting the plans, methods, and tools aimed at integrating separate enterprise system
B)  using middleware-several types of software that sit between and provide connectivity for two or more software applications
C)  sending information entered into a given system automatically to all downstream systems and processes
D)  providing enterprisewide support and data access for a firm's operations and business processesE) A) and B)
F) B) and D)

Question 6

What is key for business process support that spans functional areas and legacy systems?

Accepted Answer

A)  software customization
B)  data integration
C)  elogistics
D)  eprocurementE) All of the above
F) B) and D)

Question 7

Robotics supports procurement.

Accepted Answer

A) True 
 B)False

Question 8

Employee relationship management focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects.

Accepted Answer

A) True 
 B)False

Question 9

What maintains customer contact information and identifies prospective customers for future sales?

Accepted Answer

A)  sales management CRM system
B)  contact management CRM system
C)  opportunity management CRM system
D)  sales force automation CRM systemE) B) and D)
F) All of the above

Question 10

The robotics movement is a cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things.

Accepted Answer

A) True 
 B)False

Question 11

RFID's electronic product code (RFID EPC) promotes serialization or the ability to track individual items by using the unique serial number associated with each RFID tag.

Accepted Answer

A) True 
 B)False

Question 12

What is enterprise application integration (EAI) ?

Accepted Answer

A)  the management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability
B)  the integration of all departments and functions throughout an organization into a single IT system (or integrated set of IT systems)  so employees can make decisions by viewing enterprisewide information about all business operations
C)  a means of managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability
D)  information that connects the plans, methods, and tools aimed at integrating separate enterprise systemE) A) and D)
F) C) and D)

Question 13

Explain integrations and the role they play in connecting a corporation.

Accepted Answer

Integrations allow separate systems to c...

Question 14

Which of the following is not one of the five basic components of supply chain management?

Accepted Answer

A)  plan
B)  source
C)  cost
D)  deliverE) A) and D)
F) All of the above

Question 15

What is web-based self-service?

Accepted Answer

A)  a place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone
B)  customers use the web to find answers to their questions or solutions to their problems
C)  a system that gathers product details and issue-resolution information, which can be automatically generated into a script for the representative to read to the customer
D)  a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy productsE) C) and D)
F) A) and B)

Question 16

Outbound logistics distributes goods and services to customers.

Accepted Answer

A) True 
 B)False

Question 17

Production and materials management is a core ERP component.

Accepted Answer

A) True 
 B)False

Question 18

What are the primary business benefits of an ERP system?

Accepted Answer

A)  sales forecasts, sales strategies, and marketing campaigns
B)  market demand, resource and capacity constraints, and real-time scheduling
C)  forecasting, planning, purchasing, material management, warehousing, inventory, and distribution
D)  All of these are correct.E) C) and D)
F) A) and D)

Question 19

What is a forward integration?

Accepted Answer

A)  the integration of a company's existing management information systems
B)  the integration of data from multiple sources, which provides a unified view of all data
C)  an integration method that sends information entered into a given system automatically to all downstream systems and processes
D)  an integration method that sends information entered into a given system automatically to all upstream systems and processesE) B) and C)
F) A) and C)

Question 20

In the basic supply chain, make refers to manufacturing products and creating production schedules.

Accepted Answer

A) True 
 B)False

Exam 8: Enterprise Applications: Business Communications

The customers' customer is upstream in the supply chain.

Correct AnswerverifiedShow Answer

What is web-based self-service?

Correct AnswerverifiedShow Answer

How are integrations achieved?

Correct AnswerverifiedShow Answer

Production and materials management is a core ERP component.

Correct AnswerverifiedShow Answer

What is key for business process support that spans functional areas and legacy systems?

Correct AnswerverifiedShow Answer

Explain integrations and the role they play in connecting a corporation.

Correct AnswerverifiedIntegrations allow separate systems to c...View AnswerShow Answer

Employee relationship management focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects.

Correct AnswerverifiedShow Answer

Makerspaces is a community center that provides technology, manufacturing equipment, and educational opportunities to the public that would otherwise be inaccessible or unaffordable.

Correct AnswerverifiedShow Answer

RFID's electronic product code (RFID EPC) promotes serialization or the ability to track individual items by using the unique serial number associated with each RFID tag.

Correct AnswerverifiedShow Answer

What maintains customer contact information and identifies prospective customers for future sales?

Correct AnswerverifiedShow Answer

RFID supports logistics.

Correct AnswerverifiedShow Answer

Which of the following is not one of the five basic components of supply chain management?

Correct AnswerverifiedShow Answer

Robotics supports procurement.

Correct AnswerverifiedShow Answer

What is enterprise application integration (EAI) ?

Correct AnswerverifiedShow Answer

The robotics movement is a cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things.

Correct AnswerverifiedShow Answer

What includes the increasingly complex management of processes, information, and communication to take a product from cradle to grave?

Correct AnswerverifiedShow Answer

Outbound logistics distributes goods and services to customers.

Correct AnswerverifiedShow Answer

In the basic supply chain, make refers to manufacturing products and creating production schedules.

Correct AnswerverifiedShow Answer

What is a forward integration?

Correct AnswerverifiedShow Answer

What are the primary business benefits of an ERP system?

Correct AnswerverifiedShow Answer

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Integrations allow separate systems to c...
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