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Which of the organization models follows all of Fayol's traditional management rules?


A) line organization
B) line-and-staff organization
C) cross-functional team
D) matrix

E) A) and B)
F) A) and C)

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The informal organization is best suited for decision making on big issues.

A) True
B) False

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One of Fayol's principles suggests that managers should have the right to give orders and expect others to follow.

A) True
B) False

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Which of the following determines the degree of decentralization of a firm?


A) the degree to which lower-level management is empowered to make decisions
B) the chain of command used to follow the flow of authority from top of the hierarchy to the lowest levels
C) the geographical area served by the firm's operations
D) the degree of product standardization desired by the marketplace

E) C) and D)
F) A) and D)

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Within its production department, Sooner Manufacturing has shift leaders, supervisors, assistant plant managers, plant managers, product group managers, assistant division managers, division managers, an assistant vice president for production, and a vice president in charge of production. Given its multiple-layer management structure, Sooner Manufacturing is an example of a(n) ________ organization.


A) tall
B) wide
C) cross-functional
D) decentralized

E) All of the above
F) A) and C)

Correct Answer

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The decision on how to departmentalize should depend on the customer and the product or service the firm is offering.

A) True
B) False

Correct Answer

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Organizations that utilize functional departmentalization benefit from improved communication between departments.

A) True
B) False

Correct Answer

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Which of the following describes an environment in which data is instantly available via the Internet to organizational partners?


A) networking
B) real time
C) virtual business
D) e-commerce

E) A) and D)
F) B) and C)

Correct Answer

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Successful managers will find the balance between promoting the informal organization and maintaining a formalized structure, as well.

A) True
B) False

Correct Answer

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When Eric Schmidt joined Google he tackled the organization function head-on. In speaking at a large conference with its founders, Sergey Brin and Larry Page, he commented that Google was running pretty well but "it just needed a little structure." Schmidt was referring to basic organization principles such as division of labor, specialization, and getting the departments running smoothly.

A) True
B) False

Correct Answer

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Line managers issue orders, enforce discipline, and adjust the organization as conditions change.

A) True
B) False

Correct Answer

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If there are several steps in getting the product to its final state, the company may choose to departmentalize by process.

A) True
B) False

Correct Answer

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Mountain Top Community College is a multi-district college in the Denver area with four campuses. Each campus has one president, two vice presidents, five deans, 12 department chairs, over 100 faculty members, and several persons in support roles. The presidents from each campus report to four vice chancellors and the vice chancellors report to the chancellor. It is clear that Mountain Top has a well-defined ________.


A) channel of academic culture
B) chain of command
C) responsibility environment
D) bureaucratic reallocation

E) C) and D)
F) A) and B)

Correct Answer

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Which of the following statements most closely identifies the problem with adopting Fayol's principles of organization design for contemporary businesses?


A) Leaving some decision-making power to middle management has the effect of minimizing the effort and results that management would put into the other historical principles of organization.
B) These principles create organizations that don't respond quickly to customer needs.
C) The principles of Fayol and Weber hamper a firm's ability to determine if it is profitable.
D) Authority and responsibility quickly become unrelated.

E) A) and D)
F) C) and D)

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Weber was critical of bureaucrats because he felt they undermined the efficiency of the organization.

A) True
B) False

Correct Answer

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________ refers to the process of dividing organizational functions (sales, production, accounting/bookkeeping) into separate units.


A) Coordination
B) A chain of command
C) Empowerment
D) Departmentalization

E) A) and C)
F) A) and B)

Correct Answer

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The management of Entertainment Electronics sees itself as a topnotch producer of components used in DVD and Blu-ray players. The outstanding performance of the production department indicates that this activity is one of the firm's


A) fiscal responsibilities.
B) core competencies.
C) benchmark assets.
D) target competitive advantages.

E) A) and D)
F) A) and C)

Correct Answer

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A flat organizational structure is designed to be more responsive to the needs of management.

A) True
B) False

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In a line organization, there are many specialists who serve as advisors and assistants to the managers who make decisions.

A) True
B) False

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In today's business environment, the trend is to decrease the span of control.

A) True
B) False

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