Question 1

When establishing criteria to measure the success of a customer-oriented business, managers should

Accepted Answer

A)   limit their attention to financial measures such as profit and return on investment since these are the only objective and quantifiable measures available.
B)   focus most of their attention on measures of employee satisfaction, since without good employees the firm will not be competitive.
C)   focus primarily on financial measures, but pay some attention to nonfinancial concerns.
D)   recognize that, while financial measures are important and should be considered, the purpose of the firm is to satisfy both internal and external customers.E) A) and D)
F) A) and C)

Question 2

In this day of rapidly changing technology, technical skills are the most important skills for all levels of management.

Accepted Answer

A) True 
 B)False

Question 3

Continuous planning is not necessary, because plans that worked well in the past are likely to continue to work well in the future.

Accepted Answer

A) True 
 B)False

Question 4

Conceptual skills refer to the ability of a manager to perform the tasks associated with a specific discipline or department.

Accepted Answer

A) True 
 B)False

Question 5

In order to ensure effective implementation, managers should make only one set of plans and carefully follow them to ensure that the organization's objectives are achieved.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following statements about effective leadership is the most accurate?

Accepted Answer

A)   Effective leaders have the same personality traits.
B)   The most effective leadership style depends on who is being led and in what situation.
C)   The democratic style of leadership will almost always improve the effectiveness of the organization.
D)   One trait of effective managers is that they consistently maintain the same style of leadership.E) A) and B)
F) A) and C)

Question 7

Which of the following statements has resulted in changes in the role of management?

Accepted Answer

A)   Most workers today show little initiative or creativity, so managers must spend more time directing their efforts.
B)   The marketplace is becoming global, which increases both competition and opportunities for cooperation and integration.
C)   Firms are recognizing that their workforces are too diverse, so managers must find ways to reduce diversity without violating federal laws against discrimination.
D)   The desire to encourage teamwork has resulted in larger, more cumbersome organizations with too many workers.E) A) and D)
F) B) and C)

Question 8

________ is the management function that involves setting goals, strategies, and tactics for achieving the organization's goals and objectives.

Accepted Answer

A)   Forecasting
B)   Planning
C)   Conceptualizing
D)   ControllingE) A) and B)
F) A) and C)

Question 9

Supervisory managers spend most of their time on

Accepted Answer

A)   conceptual and financial skills.
B)   technical and human relations skills.
C)   strategic planning.
D)   external efforts such as meeting with stockholders and other stakeholders.E) A) and B)
F) A) and C)

Question 10

Phillip is a manager for Connect Cable. Most of his day is spent scheduling the specific service calls that each employee performs, verifying job completion, and evaluating employee performance on each call. These responsibilities suggest that Phillip is a middle manager.

Accepted Answer

A) True 
 B)False

Question 11

Management carries out of the vision created by leadership.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following management positions is responsible for getting the right information to other managers to enable them to make better decisions?

Accepted Answer

A)   Chief Executive Officer (CEO) 
B)   Chief Financial Officer (CFO) 
C)   Chief Planning Officer (CPO) 
D)   Chief Information Officer (CIO) E) A) and B)
F) A) and C)

Question 13

When managers work on creating conditions and systems to ensure that everything and everyone works together to achieve the organization's goals, they are involved in the ________ function of management.

Accepted Answer

A)   controlling
B)   leading
C)   planning
D)   organizingE) B) and C)
F) All of the above

Question 14

Organizing involves allocating resources, assigning tasks, and establishing procedures for accomplishing the organizational objectives.

Accepted Answer

A) True 
 B)False

Question 15

The ability to plan, coordinate, and delegate are among a manager's most basic technical skills.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following techniques would a team of workers be most likely to use if they wanted to evaluate several possible solutions to a specific problem their company needs to solve?

Accepted Answer

A)   PERT
B)   Regression analysis
C)   PMI
D)   MBOE) C) and D)
F) A) and D)

Question 17

________ is the art of utilizing organizational resources to accomplish goals at work.

Accepted Answer

A)   Socialization
B)   Justification
C)   Preparation
D)   ManagementE) C) and D)
F) None of the above

Question 18

A vision is the overall explanation of why an organization exists and where it is trying to head.

Accepted Answer

A) True 
 B)False

Question 19

Autocratic leadership is likely to be effective when

Accepted Answer

A)   subordinates are highly trained professionals.
B)   the organization faces an emergency situation.
C)   workers enjoy expressing their opinions and having a say in what is done.
D)   the manager is uncertain about the best strategy to pursue.E) A) and B)
F) A) and C)

Question 20

Perfect Fit Athletics, a popular maker of men's and women's athletic wear, has just reported a record profit. This proves that the firm is successfully achieving its goals.

Accepted Answer

A) True 
 B)False

Exam 7: Management and Leadership

Which of the following statements has resulted in changes in the role of management?

Correct AnswerverifiedShow Answer

In this day of rapidly changing technology, technical skills are the most important skills for all levels of management.

Correct AnswerverifiedShow Answer

Perfect Fit Athletics, a popular maker of men's and women's athletic wear, has just reported a record profit. This proves that the firm is successfully achieving its goals.

Correct AnswerverifiedShow Answer

Autocratic leadership is likely to be effective when

Correct AnswerverifiedShow Answer

In order to ensure effective implementation, managers should make only one set of plans and carefully follow them to ensure that the organization's objectives are achieved.

Correct AnswerverifiedShow Answer

Phillip is a manager for Connect Cable. Most of his day is spent scheduling the specific service calls that each employee performs, verifying job completion, and evaluating employee performance on each call. These responsibilities suggest that Phillip is a middle manager.

Correct AnswerverifiedShow Answer

________ is the art of utilizing organizational resources to accomplish goals at work.

Correct AnswerverifiedShow Answer

Which of the following techniques would a team of workers be most likely to use if they wanted to evaluate several possible solutions to a specific problem their company needs to solve?

Correct AnswerverifiedShow Answer

Which of the following management positions is responsible for getting the right information to other managers to enable them to make better decisions?

Correct AnswerverifiedShow Answer

Supervisory managers spend most of their time on

Correct AnswerverifiedShow Answer

Organizing involves allocating resources, assigning tasks, and establishing procedures for accomplishing the organizational objectives.

Correct AnswerverifiedShow Answer

Continuous planning is not necessary, because plans that worked well in the past are likely to continue to work well in the future.

Correct AnswerverifiedShow Answer

Conceptual skills refer to the ability of a manager to perform the tasks associated with a specific discipline or department.

Correct AnswerverifiedShow Answer

The ability to plan, coordinate, and delegate are among a manager's most basic technical skills.

Correct AnswerverifiedShow Answer

A vision is the overall explanation of why an organization exists and where it is trying to head.

Correct AnswerverifiedShow Answer

________ is the management function that involves setting goals, strategies, and tactics for achieving the organization's goals and objectives.

Correct AnswerverifiedShow Answer

Management carries out of the vision created by leadership.

Correct AnswerverifiedShow Answer

When establishing criteria to measure the success of a customer-oriented business, managers should

Correct AnswerverifiedShow Answer

When managers work on creating conditions and systems to ensure that everything and everyone works together to achieve the organization's goals, they are involved in the ________ function of management.

Correct AnswerverifiedShow Answer

Which of the following statements about effective leadership is the most accurate?

Correct AnswerverifiedShow Answer

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