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Exam 7: Management and Leadership

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Question 141

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A vision is a detailed set of specific steps that a firm must take to achieve its short-run objectives.

A) True
B) False

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Question 142

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Which of the following activities would be a part of the leading function of management?

A) Devising a new strategic plan to enter a new foreign market currently dominated by a competing firm
B) Recruiting qualified workers to join the organization and assigning them to their proper position
C) Examining a financial report to see whether the firm's profits are improving and taking corrective action if they are not
D) Training and coaching workers to help them understand their job and perform it effectively

E) B) and D)
F) B) and C)

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Question 143

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The main job of managers today is to watch over people to be sure they do what the manager asks of them.

Strategic planning determines the major goals of the organization.

Managers in progressive firms of all kinds tend to be friendly, and treat employees as partners.

Middle managers are responsible for

Winston is quick and decisive. He makes most decisions by himself, issues orders, and expects his subordinates to follow them without question. Winston's behavior is an example of the free-rein style of leadership.

Planning is a key management function because other management functions depend on having a good plan.

Staffing involves recruiting, hiring, motivating, and retaining the best people available for the organization.

How are managers today different from managers in the past?

Tactical planning involves making decisions about which customers to serve, what products or services to sell, and the geographic areas in which the firm will compete.

A person who is a good first-line manager is automatically likely to be a good middle or top manager.

Tactical planning is concerned with

The steps of the controlling function include assigning tasks and establishing procedures to accomplish organizational goals.

Cassidy is concerned about the number of customer complaints she has received regarding the poor service provided by her department. She is convinced her employees are able to provide better service and cut complaints significantly. Cassidy has set a new goal for her department to reduce customer complaints by 15% within six months. This goal is an example of the type of performance standard needed for effective controlling.

Brock is a no-nonsense boss. He believes the best way for an organization to achieve its goals is for workers to follow their boss's direct orders. Thus, he tells workers exactly what to do and how to do it. Brock's approach is an example of directing.

The recent recession eliminated many middle managers giving the remaining managers more employees to supervise.

Aleah is a first-line manager at her company. At this level of management, she will use human relations and conceptual skills as well as technical skills.

Autumn, a manager for Shine Cosmetics, has just been given a report showing sales in her region are lower than anticipated for the third quarter. Her next task is to determine the reason for the disappointing results and find a way to get sales up to their desired level. Autumn's efforts are part of the ________ function of management.

________ is choosing among two or more alternatives.