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When a company holds to its espoused values over time, regardless of the situations it operates in, the values become less believable to employees.

A) True
B) False

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Organizations that have cultures in which employees think alike but are not friendly to one another can be considered ________ cultures.


A) diversified
B) mercenary
C) disconnected
D) fractured
E) individualized

F) A) and D)
G) D) and E)

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Creativity cultures affect the quality, but not the quantity, of creative ideas within an organization.

A) True
B) False

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________ are the taken-for-granted beliefs and philosophies that are so ingrained that employees simply act on them rather than questioning the validity of their behavior in a given situation.


A) Espoused values
B) Stories
C) Basic underlying assumptions
D) Rituals
E) Observable artifacts

F) C) and E)
G) A) and C)

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Jamie is about to go to work for Potpourri, a store that sells various bed and bath accessories. Though technically a chain, Potpourri currently has just three stores, all within an hour of each other in the Midwestern United States. The type of organizational culture Jamie is likely to encounter at Potpourri is one in which employees


A) have very little connection to one another.
B) are free spirits, each of them his or her own little island.
C) tend to share a lot of opinions, including a dislike for each other.
D) enjoy friendly relations, but differ on many things, including work-related matters.
E) get along well and share many of the same views, including admiration for the company founder.

F) B) and D)
G) B) and E)

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Which of the following organizations exemplifies communal culture?


A) Jimmy's Chicken Shack, where the wait staff all try to provide excellent customer service but steal each other's customers whenever possible
B) Digital FX Studios, a small start-up where the owner and three FX artists collaborate as a group on all projects and talk openly and kindly with each other
C) Jeremiad Press, where most employees fraternize daily after work at a local pool hall but spend their time at the office developing their own editorial projects
D) Web Development Productions, where programmers are empowered to solve software problems in their own unique ways but often undercut each other in order to get ahead
E) National Warehouse Distributors, where the physical demands of the job result in high turnover and mean employees rarely have the opportunity to interact with each other

F) A) and B)
G) C) and D)

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Discuss the two common methods by which an organization can change its culture.

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In practice, organizations utilize two c...

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