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Mary was excited about leading her new virtual team, as it would allow for the participation of a broader group of individuals.However, she knew that one of the special challenges of this type of team was building the same level of trust as face-to-face teams are able to build.To build trust in virtual teams it is best to establish that trust


A) through interaction.
B) over time.
C) at the outset.
D) through interpretation.
E) on line.

F) A) and C)
G) A) and B)

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High levels of conflict can actually be conducive to high group performance, as long as the conflict is directed toward the task.

A) True
B) False

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Task-oriented roles are the types of roles performed by group members to ensure that the roles of the group remain consistent.

A) True
B) False

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Millie is a fashion designer who, at the best of times, is under a great deal of pressure to design and produce samples of her work.She has highly skilled individuals on her team to keep the time between design and production as short as possible.If Millie limits the resources available to her team, this will


A) encourage greater group creativity.
B) define new standards for efficiency.
C) increase long term profitability.
D) have a significant impact on her team's productivity.
E) create a reputation for a strong business sense.

F) B) and D)
G) B) and C)

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In a model of team effectiveness, work design includes autonomy, skill variety, task identity, and task significance.

A) True
B) False

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Members in a group are not necessarily interdependent.

A) True
B) False

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Adjusting one's own behaviour to align with the norms of the group is


A) conformity.
B) divergence.
C) deviation.
D) discrepancy.
E) job satisfaction.

F) B) and D)
G) D) and E)

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The key components making up effective teams can be discussed in four general categories: work design, the team's composition, resources, and process variables.

A) True
B) False

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In the stages of group development, which stage is characterized by close relationships and cohesiveness


A) Bonding
B) Norming
C) Performing
D) Storming
E) Forming

F) A) and C)
G) A) and B)

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Joseph noticed that his team was experiencing a great deal of conflict; when he spoke to each team member about the conflict, each member disagreed.Joseph decided his team needed stronger leadership from him, and in meetings he intervened between members, changed topics and worked to keep the tone of the meeting very neutral.Joseph's approach is the correct one for the effective functioning of his team.

A) True
B) False

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"Lesley, I think what you started to say is quite important.Please continue." This request is an example of which of the following roles for the effective functioning of a team


A) Gatekeeping
B) Encouraging
C) Summarizing
D) Initiating
E) Harmonizing

F) B) and C)
G) D) and E)

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For a team to perform effectively, it requires that team members have which three of the following types of skills


A) Technical expertise, problem solving, and interpersonal
B) Personality, leadership, and resources
C) Interpersonal, action, and maintenance
D) Productivity, action, and output
E) Process, context and, technical.

F) A) and B)
G) A) and D)

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Which type of team is comprised of employees from about the same hierarchical level, but from different work areas, who come together to accomplish a task


A) Virtual
B) Self-managed
C) Cross-functional
D) Problem-solving
E) Quality circle.

F) D) and E)
G) C) and D)

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Norming is characterized by camaraderie and cohesiveness.

A) True
B) False

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Groups that work closely together toward a common objective and are accountable to one another are called teams.

A) True
B) False

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For an OB team project, you have been assigned to a group of classmates to complete an assignment.According to the Punctuated-Equilibrium Model, teams tend to experience ________ about halfway between the first meeting and the assignment deadline.


A) transition
B) "mid-life crisis"
C) stagnation
D) reinforcement of the initial fixed course
E) equilibrium.

F) B) and D)
G) A) and B)

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Research on group size suggests that


A) the larger the group, the greater the individual productivity.
B) increasing group size beyond nine creates complexity that may limit group performance.
C) limiting group size to three helps foster diverse thinking in the group.
D) an even number of group members will force faster conflict resolution.
E) an uneven number of group members may force greater consensus in decision-making.

F) A) and B)
G) A) and C)

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All groups are teams but not all teams are groups.

A) True
B) False

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What are the five stages in the Five-Stage Model


A) Forming, determining, norming, performing, adjourning
B) Forming, storming, shaping, performing, adjourning
C) Shaping, storming, norming, performing, adjourning
D) Forming, storming, norming, performing, adjourning
E) Shaping, determining, storming, norming, performing

F) B) and C)
G) A) and B)

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"Let's set up an agenda for discussing each of the problems we have to consider." This suggestion is an example of a harmonizing function to maintain good relations.

A) True
B) False

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