Question 1

A forward integration takes information entered into a given system and sends it automatically to all downstream systems and processes.

Accepted Answer

A) True 
 B)False

Question 2

Discuss the current technologies organizations are integrating in enterprise resource planning systems.

Accepted Answer

The goal of ERP is to integrate all of t...

Question 3

The bullwhip effect occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain

Accepted Answer

A) True 
 B)False

Question 4

What provides Web-based self-service tools that streamline and automate the human resource department?

Accepted Answer

A)  Supplier relationship management
B)  Partner relationship management
C)  Employee relationship management
D)  All of the aboveE) A) and D)
F) All of the above

Question 5

What is uplift modeling?

Accepted Answer

A)  A place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone.
B)  Allows customers to use the web to find answers to their questions or solutions to their problems.
C)  Gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.
D)  A form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products.E) None of the above
F) A) and D)

Question 6

Selling chain management enables an organization to react more quickly to resolve supply chain issues.

Accepted Answer

A) True 
 B)False

Question 7

What gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer?

Accepted Answer

A)  Contact center
B)  Web-based Self-service
C)  Call scripting system
D)  Uplift modelingE) B) and C)
F) C) and D)

Question 8

In the past, departments made decisions independent of each other.

Accepted Answer

A) True 
 B)False

Question 9

Uplift modeling is a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products.

Accepted Answer

A) True 
 B)False

Question 10

Which question below represents a CRM predicting technology question?

Accepted Answer

A)  Why did sales not meet forecasts?
B)  What customers are at risk of leaving?
C)  What is the total revenue by customer?
D)  All of the aboveE) C) and D)
F) All of the above

Question 11

Integrations allow separate systems to communicate directly with each other, eliminating the need for manual entry into multiple systems.

Accepted Answer

A) True 
 B)False

Question 12

Call scripting falls under the category of the sales department's CRM tools.

Accepted Answer

A) True 
 B)False

Question 13

Collaborative engineering allows an organization to reduce the cost and time required during the design process of a product.

Accepted Answer

A) True 
 B)False

Question 14

Supplier relationship management discovers optimal sales channels by selecting the right partners and identifying mutual customers.

Accepted Answer

A) True 
 B)False

Question 15

What is supply chain event management (SCEM) ?

Accepted Answer

A)  Enables an organization to react more quickly to resolve supply chain issues.
B)  Applies technology to the activities in the order life cycle from inquiry to sale.
C)  Allows an organization to reduce the cost and time required during the design process of a product.
D)  Helps organizations reduce their investment in inventory while improving customer satisfaction through product availability.E) B) and D)
F) A) and C)

Question 16

What allows customers to use the web to find answers to their questions or solutions to their problems?

Accepted Answer

A)  Contact center
B)  Web-based self-service
C)  Call scripting
D)  Website personalizationE) B) and D)
F) B) and C)

Question 17

What focuses on creating artificial intelligence devices that can move and react to sensory input?

Accepted Answer

A)  3D Printing
B)  Robotics
C)  Drones
D)  RFIDE) All of the above
F) C) and D)

Question 18

What includes the increasingly complex management of processes, information, and communication to take a product from cradle to grave?

Accepted Answer

A)  Inbound logistics
B)  Outbound logistics
C)  Logistics
D)  Cradle to graveE) A) and D)
F) A) and B)

Question 19

What is computer-aided design/computer-aided manufacturing (CAD/CAM) ?

Accepted Answer

A)  Systems are used to create the digital designs and then manufacture the products.
B)  A cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things.
C)  A community center that provides technology, manufacturing equipment, and educational opportunities to the public that would otherwise be inaccessible or unaffordable.
D)  Promotes serialization or the ability to track individual items by using the unique serial number associated with each RFID tag.E) C) and D)
F) B) and C)

Question 20

What takes information entered into a given system and sends it automatically to all downstream systems and processes?

Accepted Answer

A)  Backward integration
B)  Application integration
C)  Data integration
D)  Forward integrationE) None of the above
F) All of the above

Exam 8: Enterprise Applications: Business Communications

What is computer-aided design/computer-aided manufacturing (CAD/CAM) ?

Correct AnswerverifiedShow Answer

Call scripting falls under the category of the sales department's CRM tools.

Correct AnswerverifiedShow Answer

What focuses on creating artificial intelligence devices that can move and react to sensory input?

Correct AnswerverifiedShow Answer

The bullwhip effect occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain

Correct AnswerverifiedShow Answer

Integrations allow separate systems to communicate directly with each other, eliminating the need for manual entry into multiple systems.

Correct AnswerverifiedShow Answer

Discuss the current technologies organizations are integrating in enterprise resource planning systems.

Correct AnswerverifiedThe goal of ERP is to integrate all of t...View AnswerShow Answer

Uplift modeling is a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products.

Correct AnswerverifiedShow Answer

What gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer?

Correct AnswerverifiedShow Answer

Supplier relationship management discovers optimal sales channels by selecting the right partners and identifying mutual customers.

Correct AnswerverifiedShow Answer

A forward integration takes information entered into a given system and sends it automatically to all downstream systems and processes.

Correct AnswerverifiedShow Answer

In the past, departments made decisions independent of each other.

Correct AnswerverifiedShow Answer

Which question below represents a CRM predicting technology question?

Correct AnswerverifiedShow Answer

What provides Web-based self-service tools that streamline and automate the human resource department?

Correct AnswerverifiedShow Answer

What allows customers to use the web to find answers to their questions or solutions to their problems?

Correct AnswerverifiedShow Answer

What is uplift modeling?

Correct AnswerverifiedShow Answer

What includes the increasingly complex management of processes, information, and communication to take a product from cradle to grave?

Correct AnswerverifiedShow Answer

Selling chain management enables an organization to react more quickly to resolve supply chain issues.

Correct AnswerverifiedShow Answer

What takes information entered into a given system and sends it automatically to all downstream systems and processes?

Correct AnswerverifiedShow Answer

What is supply chain event management (SCEM) ?

Correct AnswerverifiedShow Answer

Collaborative engineering allows an organization to reduce the cost and time required during the design process of a product.

Correct AnswerverifiedShow Answer

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The goal of ERP is to integrate all of t...
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