Question 1

The field of human relations has become increasingly important over the years as businesses strive to understand how to do all of the following EXCEPT

Accepted Answer

A)   boost workplace morale.
B)   motivate their ever more diverse employees to be more effective.
C)   maximize employees' productivity.
D)   boost company sales.
E)   maximize employees' creativity.F) A) and E)
G) A) and D)

Question 2

Hallie manages a fitness club, which employs front desk personnel, personal trainers, and fitness instructors. She wants to motivate her employees to work hard and maintain high levels of productivity. What should Hallie do to motivate her employees?

Accepted Answer

A)   discourage a work/life balance since it creates stress among employees
B)   provide growth opportunities for employees
C)   create a competitive culture
D)   refrain from internal recruiting
E)   do not offer feedback or provide too much "coaching"F) C) and D)
G) All of the above

Question 3

Hiroaki teaches karate at a large martial arts studio. He emphasizes self-discipline and self-motivation throughout the class. At the end of class, he always gives students a piece of candy from the treasure chest as reward for good discipline. One week he was out of candy, and several students threw tantrums, showing a lack of self-discipline. What should Hiroaki do if he wants students to show self-discipline even when there is no reward?

Accepted Answer

A)   discuss the lifelong benefits of self-discipline
B)   praise students showing self-discipline during class
C)   continue to provide candy for showing self-discipline
D)   provide rewards at the end of class other than candy
E)   stop placing an emphasis on self-discipline and other valuesF) A) and E)
G) None of the above

Question 4

What was the ultimate result of the Hawthorne studies?

Accepted Answer

A)   They led to companies paying workers more to increase their productivity.
B)   They led to companies providing better physical work conditions to increase productivity.
C)   They led managers to believe that it is impossible to understand workers' needs, beliefs, and expectations.
D)   They marked the beginning of a concern for human relations in the workplace.
E)   They led to the belief that nothing will motivate workers who are not intrinsically motivated.F) A) and B)
G) C) and D)

Question 5

A company has started using methods to give employees more responsibility and control and to involve them more in their work. The company views employees as team members and encourages them to share their ideas about how to improve its technology products. What is the benefit to using these methods?

Accepted Answer

A)   They satisfy employees' physiological and security needs.
B)   They eliminate every potential source of dissatisfaction and high turnover.
C)   They motivate employees to higher levels of productivity and quality.
D)   They weed out employees who don't have ideas to contribute.
E)   They give employees the chance to use their minds and abilities and are seen as more important than a good salary.F) C) and D)
G) B) and D)

Question 6

Jon is a salesman for a security company and has been working in his field for over 20 years. Recently, he noticed that his sales haven't been as high as the sales of some of his younger co-workers. He recognizes the need to increase his sales. What is something he might do to satisfy this need and achieve success?

Accepted Answer

A)   sabotage the sales of his younger coworkers
B)   stick with his tried and true traditional sales methods
C)   pressure his existing customers to buy more computers
D)   resign from his job and find a job that better fits his traditional sales skills
E)   obtain additional training to improve his sales skillsF) C) and D)
G) A) and C)

Question 7

Lawlor Inc., a pharmaceutical company, allows its employees to work at home a few days per week, staying connected via computers, modems, and telephones. This arrangement is called

Accepted Answer

A)   job rotation.
B)   job enlargement.
C)   telecommuting.
D)   a compressed workweek.
E)   flextime.F) C) and D)
G) A) and B)

Question 8

What is a major difference between the Theory X and Theory Y views of management?

Accepted Answer

A)   Theory X takes into account people's needs for companionship, esteem, and personal growth, whereas Theory Y does not.
B)   Theory Y takes into account people's needs for companionship, esteem, and personal growth, whereas Theory X does not.
C)   Theory Y managers maintain more control and supervision over their employees than Theory X managers.
D)   Theory X managers believe that workers like to work, while Theory Y managers believe that the average worker dislikes work and will avoid it when possible.
E)   Theory Y managers believe that the average worker prefers to be directed, while Theory X managers believe that people will exercise self-direction and self-control to achieve objectives to which they are committed.F) A) and B)
G) A) and D)

Question 9

Tanker Corp., an oil tank manufacturing company, allocates one task to an employee working from 8:00 a.m. to 12:30 p.m. and allocates the same task to be completed by another employee working from 12:30 p.m. to 5:00 p.m. This is an example of job

Accepted Answer

A)   enrichment.
B)   enlargement.
C)   sharing.
D)   rotation.
E)   specification.F) A) and E)
G) All of the above

Question 10

Marco works at a grocery store. He started six months ago as a bagger, but recently, his boss recognized his hard work, promoted him to cashier, and gave him a raise. Marco's promotion and raise are examples of

Accepted Answer

A)   extrinsic rewards.
B)   intrinsic rewards.
C)   personal rewards.
D)   extrinsic motivators.
E)   intrinsic motivators.F) A) and C)
G) A) and B)

Question 11

Elton Mayo and his team conducted research on workplace conditions and productivity at the Hawthorne Works Plant of the Western Electric Company from 1924 to 1932. Throughout the study, as Mayo and his team introduced various physical conditions, the workers' productivity increased. When the researchers asked the workers about their behavior, they expressed

Accepted Answer

A)   confusion because they thought their productivity had decreased.
B)   satisfaction because their supervisor had asked for their help and cooperation in the study.
C)   frustration because it was difficult to remain productive under the various physical conditions.
D)   appreciation because they were being paid for their participation.
E)   concern that they were planning to introduce worse physical conditions.F) B) and D)
G) A) and B)

Question 12

What strategy benefits both companies and employees since it increases a company's ability to recruit and retain workers and allows employees to balance work and home life by allowing them to choose their starting and ending times, as long as they are there during a specified core period?

Accepted Answer

A)   job rotation
B)   compressed workweeks
C)   flextime
D)   job enlargement
E)   job sharingF) C) and D)
G) B) and C)

Question 13

The managers of a meat packing plant believe that the average person dislikes work and will avoid it when possible. As a result, they focus on coercing, controlling, directing, and threatening their workers with punishment to get them to work toward achieving the company's objectives. One method they initiated was an employee ranking system that ranked 50 percent of employees as below expectations. This company has adopted

Accepted Answer

A)   Maslow's hierarchy of needs.
B)   Herzberg's hygiene factors.
C)   Herzberg's motivational factors.
D)   McGregor's Theory Y perspective.
E)   McGregor's Theory X perspective.F) A) and C)
G) All of the above

Question 14

What is the difference between Theory X and Theory Y managers as it relates to Maslow's hierarchy of needs?

Accepted Answer

A)   Theory X managers focus on self-actualization needs, while Theory Y managers only focus on physiological and security needs.
B)   Theory X managers focus on esteem and social needs, while Theory Y managers only focus on self-actualization needs.
C)   Theory X managers only focus on self-actualization needs, while Theory Y managers focus on all the other types of needs.
D)   Theory X managers focus on the high-level needs, while Theory Y managers focus on the low-level needs.
E)   Theory X managers focus on physiological and security needs, while Theory Y managers address Maslow's high-level needs as well as physiological and security needs.F) All of the above
G) D) and E)

Question 15

What theory is based on the idea that employees try to maintain fairness or balance between inputs and outputs as compared to others in similar positions?

Accepted Answer

A)   expectancy theory
B)   equity theory
C)   Theory X
D)   Theory Y
E)   Reinforcement theoryF) A) and B)
G) D) and E)

Question 16

Al works for a company that books vacation rentals. He is a competitive person, so he needs to feel like he can bring in more customers and book more rentals than the other employees. When he is able to book more rentals than his co-workers, he feels a high level of self-respect as well as respect from others. This scenario describes how Al fulfills his ________ needs.

Accepted Answer

A)   self-actualization
B)   security
C)   social
D)   physiological
E)   esteemF) B) and C)
G) A) and D)

Question 17

Soumya manages a small diner. She notices some of her employees stealing fries and other food off patron's plates before bringing the food out to the tables. When she sees employees doing this, she punishes them by taking a portion of their tips and distributing that money to the employees who don't steal food from plates. What is an undesirable long-term side effect that may result from such punishments?

Accepted Answer

A)   stealing food will be eliminated
B)   employees may not notice issues related to food quality
C)   employees may escalate to stealing money
D)   there may be increased turnover
E)   there may be increased competition among employeesF) D) and E)
G) A) and E)

Question 18

According to Maslow's hierarchy, a person buying insurance with income protection is attempting to satisfy physiological needs.

Accepted Answer

A) True 
 B)False

Question 19

April, a coffee shop manager, penalizes employees for reporting late to work. This measure has gone a long way in ensuring that employees arrive on time. The step taken by April best reflects

Accepted Answer

A)   the expectancy theory.
B)   Skinner's behavior modification theory.
C)   Theory X.
D)   Theory Z.
E)   hygiene factors of the two-factor theory.F) D) and E)
G) B) and C)

Question 20

Job enlargement strategies differ from job rotation strategies in that job enlargement

Accepted Answer

A)   allows employees to move from one job to another, while job rotation adds more tasks to a job.
B)   increases job satisfaction more than job rotation.
C)   does not totally eliminate the problem of boredom, while job rotation does.
D)   is used to cross-train self-directed work teams, while job rotation crafts new jobs and job relationships.
E)   allows people to see new places and learn new skills, while job rotation does not.F) B) and D)
G) B) and C)

Exam 9: Motivating the Workforce

Hallie manages a fitness club, which employs front desk personnel, personal trainers, and fitness instructors. She wants to motivate her employees to work hard and maintain high levels of productivity. What should Hallie do to motivate her employees?

Correct Answer
verified

What theory is based on the idea that employees try to maintain fairness or balance between inputs and outputs as compared to others in similar positions?

Correct Answer
verified

April, a coffee shop manager, penalizes employees for reporting late to work. This measure has gone a long way in ensuring that employees arrive on time. The step taken by April best reflects

Correct Answer
verified

Correct Answer
verified

What is a major difference between the Theory X and Theory Y views of management?

Correct Answer
verified

Marco works at a grocery store. He started six months ago as a bagger, but recently, his boss recognized his hard work, promoted him to cashier, and gave him a raise. Marco's promotion and raise are examples of

Correct Answer
verified

Correct Answer
verified

Job enlargement strategies differ from job rotation strategies in that job enlargement

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

The field of human relations has become increasingly important over the years as businesses strive to understand how to do all of the following EXCEPT

Correct Answer
verified

Tanker Corp., an oil tank manufacturing company, allocates one task to an employee working from 8:00 a.m. to 12:30 p.m. and allocates the same task to be completed by another employee working from 12:30 p.m. to 5:00 p.m. This is an example of job

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

A company has started using methods to give employees more responsibility and control and to involve them more in their work. The company views employees as team members and encourages them to share their ideas about how to improve its technology products. What is the benefit to using these methods?

Correct Answer
verified

According to Maslow's hierarchy, a person buying insurance with income protection is attempting to satisfy physiological needs.

Correct Answer
verified

Lawlor Inc., a pharmaceutical company, allows its employees to work at home a few days per week, staying connected via computers, modems, and telephones. This arrangement is called

Correct Answer
verified

What is the difference between Theory X and Theory Y managers as it relates to Maslow's hierarchy of needs?

Correct Answer
verified

What was the ultimate result of the Hawthorne studies?

Correct Answer
verified

What strategy benefits both companies and employees since it increases a company's ability to recruit and retain workers and allows employees to balance work and home life by allowing them to choose their starting and ending times, as long as they are there during a specified core period?

Correct Answer
verified

Exam 9: Motivating the Workforce

Hallie manages a fitness club, which employs front desk personnel, personal trainers, and fitness instructors. She wants to motivate her employees to work hard and maintain high levels of productivity. What should Hallie do to motivate her employees?

Correct AnswerverifiedShow Answer

What theory is based on the idea that employees try to maintain fairness or balance between inputs and outputs as compared to others in similar positions?

Correct AnswerverifiedShow Answer

April, a coffee shop manager, penalizes employees for reporting late to work. This measure has gone a long way in ensuring that employees arrive on time. The step taken by April best reflects

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

What is a major difference between the Theory X and Theory Y views of management?

Correct AnswerverifiedShow Answer

Marco works at a grocery store. He started six months ago as a bagger, but recently, his boss recognized his hard work, promoted him to cashier, and gave him a raise. Marco's promotion and raise are examples of

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Job enlargement strategies differ from job rotation strategies in that job enlargement

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

The field of human relations has become increasingly important over the years as businesses strive to understand how to do all of the following EXCEPT

Correct AnswerverifiedShow Answer

Tanker Corp., an oil tank manufacturing company, allocates one task to an employee working from 8:00 a.m. to 12:30 p.m. and allocates the same task to be completed by another employee working from 12:30 p.m. to 5:00 p.m. This is an example of job

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

According to Maslow's hierarchy, a person buying insurance with income protection is attempting to satisfy physiological needs.

Correct AnswerverifiedShow Answer

Lawlor Inc., a pharmaceutical company, allows its employees to work at home a few days per week, staying connected via computers, modems, and telephones. This arrangement is called

Correct AnswerverifiedShow Answer

What is the difference between Theory X and Theory Y managers as it relates to Maslow's hierarchy of needs?

Correct AnswerverifiedShow Answer

What was the ultimate result of the Hawthorne studies?

Correct AnswerverifiedShow Answer

What strategy benefits both companies and employees since it increases a company's ability to recruit and retain workers and allows employees to balance work and home life by allowing them to choose their starting and ending times, as long as they are there during a specified core period?

Correct AnswerverifiedShow Answer

Correct Answer
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