Question 1

According to Maslow's theory, a ________ person feels that he or she is living life to its fullest in every way.

Accepted Answer

A)   safety conscious
B)   socially accepted
C)   physiologically fit
D)   high esteem
E)   self-actualizedF) B) and D)
G) A) and B)

Question 2

Tatiana has always been passionate about fashion, so she went to fashion school to learn more about it and opened her own clothing boutique. She enjoys running her business and feels a deep sense of satisfaction every time she finds new styles to bring to her store. In this scenario, Tatiana is experiencing a(n)

Accepted Answer

A)   extrinsic reward.
B)   extrinsic motivation.
C)   morale booster.
D)   earned reward.
E)   intrinsic reward.F) A) and E)
G) B) and C)

Question 3

How do managers motivate employees during economic fluctuation?

Accepted Answer

In a slow growth or recession economy, s...

Question 4

Tahlia manages a grocery store, which employs several baggers, cashiers, floor managers, and stockroom workers. According to Herzberg's theory, what can Tahlia do to ensure that her employees are satisfied with their work setting?

Accepted Answer

A)   She can provide adequate wages.
B)   She can help them achieve their goals.
C)   She can recognize their hard work.
D)   She can give them more responsibility over their work.
E)   She can offer advancement opportunities.F) A) and B)
G) A) and C)

Question 5

Define human relations and explain its role in business.

Accepted Answer

Human relations is the study of individu...

Question 6

McGregor's Theory Y assumes that workers

Accepted Answer

A)   are lazy.
B)   naturally like to work.
C)   prefer to be directed.
D)   must be forced to do their jobs.
E)   have little ambition.F) All of the above
G) B) and C)

Question 7

Historically, Tom's Tool Works has used specialization to increase productivity. However, Tom has noticed that his employees seem bored with their regular tasks and productivity is actually declining. Tom decides to reduce employee boredom by allowing workers to perform a greater variety of tasks and learn new skills. He is most likely adopting

Accepted Answer

A)   job enlargement.
B)   job enrichment.
C)   job rotation.
D)   flextime.
E)   job sharing.F) D) and E)
G) A) and D)

Question 8

Natasha is a cake designer. She often creates custom cakes for weddings, birthdays, anniversaries, and other large events. She is emotionally involved and committed to her work, which allows her to meet her customers' high expectations. Natasha can be described as

Accepted Answer

A)   agile.
B)   loyal.
C)   versatile.
D)   disengaged.
E)   engaged.F) None of the above
G) B) and D)

Question 9

Chester's Crab House has several locations in Massachusetts and New Jersey. Each location has a restaurant manager who runs his or her location as he or she sees fit. The restaurant chain has achieved success by empowering its employees to make their own decisions and follow their passions. Which management theory does Chester's Crab House follow?

Accepted Answer

A)   Herzberg's two-factor theory
B)   Maslow's hierarchy of needs
C)   McGregor's Theory Y
D)   McGregor's Theory X
E)   Ouchi's Equity TheoryF) A) and B)
G) C) and D)

Question 10

McGregor's Theory X assumes that workers

Accepted Answer

A)   avoid responsibility.
B)   are full of ambition.
C)   are committed to their jobs.
D)   use their jobs to fulfill social needs.
E)   do not mind solving organizational problems.F) B) and D)
G) D) and E)

Question 11

Liam got laid off from his job at a chemical supply company. His company has promised to pay him for three months following the layoff. Before he was laid off, he was focused on selling more than any of his co-workers. Since the layoff, he has shifted his focus to finding a new source of income. What does this scenario highlight about laid off workers, in terms of Maslow's hierarchy of needs?

Accepted Answer

A)   Since they have already reached the high-level esteem needs, they don't go back to the previous levels of needs.
B)   They revert all the way back to focusing on physiological needs.
C)   They focus on social needs, which are especially important after a significant life event like a layoff.
D)   They shift their focus from high-level esteem needs to the need for security.
E)   They shift their focus from high-level self-actualization needs to the need to be accepted by others.F) A) and D)
G) C) and D)

Question 12

At Just Right Thermostats, managers and workers share responsibilities, managers stress employee participation in all aspects of company decision making, and employment is long term. What theory of management does Just Right Thermostats follow?

Accepted Answer

A)   Theory X
B)   Theory Y
C)   the two-factor theory
D)   Theory Z
E)   Maslow's hierarchy of needsF) All of the above
G) A) and B)

Question 13

Sean is a marketer at Second Chance Car Company, and he wants to inform the market of the benefits of buying used cars over expensive new cars. He invests his efforts in creating advertisements that emphasize the company's low prices and service guarantee to reach the company's target market and compete with the large car dealerships in the area. This scenario relates most directly to

Accepted Answer

A)   equity theory.
B)   expectancy theory.
C)   goal-setting theory.
D)   Theory X.
E)   Theory Y.F) None of the above
G) D) and E)

Question 14

Tasty Joe is a chain of small coffee shops that are located in college towns and mostly employ students. The company offers flexible scheduling, employee scholarship programs, and opportunities for advancement. As a result, it has loyal employees who have high levels of productivity. Based on this scenario, employees of Tasty Joe should have

Accepted Answer

A)   high morale.
B)   low morale.
C)   high rates of absenteeism.
D)   low returns to stakeholders.
E)   low levels of engagement.F) None of the above
G) C) and D)

Question 15

Which statement accurately reflects the two strategies used in Skinner's behavior modification theory?

Accepted Answer

A)   Punishing unacceptable behavior and rewarding appropriate behavior are equally effective ways to modify behavior.
B)   Behaviors that are punished are just as likely to be repeated as behaviors that are rewarded.
C)   In general, punishing unacceptable behavior is a more effective way to modify behavior than rewarding appropriate behavior.
D)   In general, rewarding appropriate behavior is a more effective way to modify behavior than punishing unacceptable behavior.
E)   Both punishing unacceptable behavior and rewarding appropriate behavior can have undesirable long-term side effects.F) C) and D)
G) C) and E)

Question 16

Martin is an independent contractor in the plumbing industry. He receives work from several companies and individual customers. There are often multiple ways to fix a plumbing problem, and when given the option, Taylor sometimes chooses to use the fastest and easiest solution, rather than the best possible solution. What might explain Martin's tendency to avoid doing what he should do?

Accepted Answer

A)   too much motivation
B)   lack of motivation
C)   engagement in his work
D)   high morale
E)   the perceived rewardF) A) and E)
G) B) and E)

Question 17

Tiana has a job as a lab technician. She makes a good annual salary and her job is secure. Which of Maslow's needs would these hygiene factors help Tiana satisfy?

Accepted Answer

A)   esteem and self-actualization
B)   physiological and security
C)   physiological and social
D)   social and security
E)   self-actualization and physiologicalF) B) and E)
G) A) and C)

Question 18

Gretchen works for a home decor store. Her normal tasks include cleaning the store fixtures, helping customers find what they are looking for, and ringing up customer purchases. One day, she notices that several of the shelves are empty, so she goes into the back room and finds merchandise to fill the shelves. When she shows her manager, Alicia, what she has done, Alicia is so impressed that she asks Gretchen to check all the shelves on a weekly basis and stock any empty shelves with new merchandise. This scenario best describes job

Accepted Answer

A)   rotation.
B)   enrichment.
C)   reduction.
D)   sharing.
E)   enlargement.F) D) and E)
G) A) and E)

Question 19

Frontline Industries annually rewards the top ten employees, in terms of goal achievement, with a trip to Hawaii. What effect will Frontline Industries' action most likely have on employee behavior?

Accepted Answer

A)   It will lead to employee dissatisfaction and increased turnover.
B)   It will eliminate bad behavior from employees.
C)   It will demotivate employees who don't receive the reward.
D)   It will motivate all employees to work hard to achieve company goals.
E)   It will provide quick results but may lead to undesirable long-term side effects.F) A) and B)
G) B) and C)

Question 20

An employee who is emotionally involved and committed to his or her work is said to be

Accepted Answer

A)   apathetic.
B)   engaged.
C)   indifferent.
D)   sensitive.
E)   lazy.F) B) and E)
G) B) and D)

Exam 9: Motivating the Workforce

Correct Answer
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Correct Answer
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Tiana has a job as a lab technician. She makes a good annual salary and her job is secure. Which of Maslow's needs would these hygiene factors help Tiana satisfy?

Correct Answer
verified

Frontline Industries annually rewards the top ten employees, in terms of goal achievement, with a trip to Hawaii. What effect will Frontline Industries' action most likely have on employee behavior?

Correct Answer
verified

Define human relations and explain its role in business.

Correct Answer
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Human relations is the study of individu...
View Answer

Which statement accurately reflects the two strategies used in Skinner's behavior modification theory?

Correct Answer
verified

Correct Answer
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Tahlia manages a grocery store, which employs several baggers, cashiers, floor managers, and stockroom workers. According to Herzberg's theory, what can Tahlia do to ensure that her employees are satisfied with their work setting?

Correct Answer
verified

McGregor's Theory X assumes that workers

Correct Answer
verified

Correct Answer
verified

According to Maslow's theory, a ________ person feels that he or she is living life to its fullest in every way.

Correct Answer
verified

How do managers motivate employees during economic fluctuation?

Correct Answer
verified
In a slow growth or recession economy, s...
View Answer

Natasha is a cake designer. She often creates custom cakes for weddings, birthdays, anniversaries, and other large events. She is emotionally involved and committed to her work, which allows her to meet her customers' high expectations. Natasha can be described as

Correct Answer
verified

An employee who is emotionally involved and committed to his or her work is said to be

Correct Answer
verified

Correct Answer
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At Just Right Thermostats, managers and workers share responsibilities, managers stress employee participation in all aspects of company decision making, and employment is long term. What theory of management does Just Right Thermostats follow?

Correct Answer
verified

Correct Answer
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Correct Answer
verified

Correct Answer
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McGregor's Theory Y assumes that workers

Correct Answer
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Exam 9: Motivating the Workforce

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Tiana has a job as a lab technician. She makes a good annual salary and her job is secure. Which of Maslow's needs would these hygiene factors help Tiana satisfy?

Correct AnswerverifiedShow Answer

Frontline Industries annually rewards the top ten employees, in terms of goal achievement, with a trip to Hawaii. What effect will Frontline Industries' action most likely have on employee behavior?

Correct AnswerverifiedShow Answer

Define human relations and explain its role in business.

Correct AnswerverifiedHuman relations is the study of individu...View AnswerShow Answer

Which statement accurately reflects the two strategies used in Skinner's behavior modification theory?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Tahlia manages a grocery store, which employs several baggers, cashiers, floor managers, and stockroom workers. According to Herzberg's theory, what can Tahlia do to ensure that her employees are satisfied with their work setting?

Correct AnswerverifiedShow Answer

McGregor's Theory X assumes that workers

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

According to Maslow's theory, a ________ person feels that he or she is living life to its fullest in every way.

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How do managers motivate employees during economic fluctuation?

Correct AnswerverifiedIn a slow growth or recession economy, s...View AnswerShow Answer

Natasha is a cake designer. She often creates custom cakes for weddings, birthdays, anniversaries, and other large events. She is emotionally involved and committed to her work, which allows her to meet her customers' high expectations. Natasha can be described as

Correct AnswerverifiedShow Answer

An employee who is emotionally involved and committed to his or her work is said to be

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

At Just Right Thermostats, managers and workers share responsibilities, managers stress employee participation in all aspects of company decision making, and employment is long term. What theory of management does Just Right Thermostats follow?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

McGregor's Theory Y assumes that workers

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Correct Answer
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Correct Answer
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Correct Answer
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Human relations is the study of individu...
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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In a slow growth or recession economy, s...
View Answer

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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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