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A firm becomes a channel captain because it is the channel member with the ability to influence the behavior of other members. Influence can take four forms, one of which is


A) stakeholder position.
B) familial ties to other channel members.
C) economic power.
D) longevity in the industry.
E) geographic proximity to the manufacturing plant.

F) C) and D)
G) B) and D)

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There are four types of franchising arrangements. List the arrangements and provide a brief description of each.

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Franchising is a contractual arrangement...

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A strategic channel alliance refers to


A) an arrangement whereby a firm reaches different buyers by employing two or more different types of channels for the same basic product.
B) a practice whereby one firm's marketing channel is used to sell another firm's products.
C) the blending of different communication and delivery channels that are mutually reinforcing in attracting, retaining, and building relationships with consumers who shop and buy in traditional intermediaries and online.
D) an arrangement whereby companies reduce distribution costs by sharing facilities, equipment, and transportation.
E) a practice whereby consumers can interact with various advertising media to buy products without a face-to-face meeting with a salesperson.

F) A) and C)
G) D) and E)

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Which statement regarding efficient supply chains is most accurate?


A) They use common platforms and common components across several products.
B) They rely on large geographically dispersed inventory warehouses.
C) They traditionally use expensive, but faster, modes of transportation.
D) They may utilize cross-docking.
E) They emphasize economies of scale by increasing the variety of system configurations offered.

F) A) and B)
G) A) and E)

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In an episode of the Glee television series, members of the glee club sold home-baked cupcakes at school to raise money. The students selling their cupcakes to classmates would be an example of


A) a personalized distribution.
B) a nonpermanent distribution.
C) an informal channel of distribution.
D) a direct channel of distribution.
E) an indirect channel of distribution.

F) A) and E)
G) A) and D)

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Which of the following statements regarding supply chains is most accurate?


A) The most common form of supply chain is the collaborative-response efficiency strategy.
B) In order for a supply chain to work effectively, key decisions should be made by a third-party logistics provider.
C) The longer the supply chain, the greater the economies of scale and the better the profit margin.
D) Supply chains should consider the needs of suppliers, provided those needs are consistent with marketing strategies.
E) Supply chain managers often need to make trade-offs between efficiency and responsiveness.

F) B) and C)
G) A) and E)

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Supply chain management refers to


A) the integration and organization of information and logistic activities across firms for the purpose of creating and delivering products and services that provide value to ultimate consumers.
B) organizing the cost-effective flow of raw materials, in-process inventory, finished goods, and related information from point-of-origin to point-of-consumption to satisfy customer requirements.
C) the integration and organization of information and logistical activities that actively bring consumers together with sellers through the express use of agents and brokers.
D) an inventory management system that is designed to reduce the retailer's lead time for receiving merchandise, which then lowers a retailer's inventory investment, improves customer service levels, and reduces logistic expenses.
E) a highly organized system that facilitates minute-to-minute communication between all members of a supply chain and ensures the producer is aware of any changes in delivery or demand for a product or service.

F) A) and E)
G) A) and B)

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The three steps used in choosing a supply chain are (1) understand the customer, (2) understand the supply chain, and (3)


A) understand the environment.
B) harmonize the supply chain with the marketing strategy.
C) understand the marketing mix.
D) understand the logistics.
E) understand the company's goals.

F) B) and D)
G) B) and C)

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