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Risk-taking as a transactional function refers to


A) unpredictable costs of transportation because of fuel prices.
B) product liability from poorly produced products that become defective.
C) the need to stock merchandise in anticipation of sales.
D) trying new promotional campaigns.
E) investments in new-product development.

F) C) and D)
G) All of the above

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Exclusive distribution refers to


A) the distribution of products or services in markets where there are currently no other competitors.
B) the distribution of products or services where the producer owns the entire channel of distribution.
C) the density of distribution whereby a firm tries to place its products or services with only one retail outlet in a specified geographical area.
D) the density of distribution whereby a firm tries to place its products or services in as many outlets as possible.
E) the density of distribution whereby a firm tries to place its products or services in a few retail outlets in a specific area.

F) C) and D)
G) A) and B)

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Mail order selling, catalog sales, telemarketing, interactive media, and televised home shopping are all examples of


A) direct marketing channels.
B) indirect marketing channels.
C) multimedia marketing channels.
D) virtual marketing channels.
E) personal selling.

F) B) and E)
G) A) and E)

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Which of the following statements regarding supply chain customer service is most accurate?


A) The output of a supply chain is measured in total units sold.
B) Customer service must be balanced against total logistics cost factors.
C) The output of a supply chain is measured either in total units sold or total number of customers served.
D) A firm's goal should be to provide superior customer service regardless of costs.
E) Customer service is the responsibility of marketing channel members and not the supplier network.

F) C) and E)
G) B) and C)

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A vendor-managed inventory system is an


A) inventory supply system that operates with very low inventories and requires fast on-time delivery.
B) inventory management system whereby the supplier determines the product amount and assortment a retailer needs and automatically delivers the appropriate items.
C) inventory management system that is designed to reduce the retailer's lead time for receiving merchandise, which then lowers its inventory investment, improves customer service levels, and reduces logistic expenses.
D) inventory supply system that relies on the judgment of individual warehouse managers based on daily reports from its retailer customers.
E) inventory system that guarantees delivery within 48 hours, granting price reductions of 1 percent per hour if a shipment is delayed.

F) All of the above
G) A) and E)

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An industrial distributor is


A) an intermediary that performs a variety of marketing channel functions involving selling, stocking, delivering a full product assortment, and financing.
B) an intermediary that maintains its own sales force and performs all channel functions.
C) an intermediary that deals exclusively with the selling, stocking, and delivery of raw materials used by manufacturers in the production of its products.
D) an intermediary that deals with a single product line within a single industry.
E) an intermediary that performs functions involving selling, stocking, and delivery of industrial goods but is unable to provide financing due to the normally large expenditures.

F) A) and C)
G) B) and C)

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A channel member (producer, wholesaler, or retailer) who coordinates, directs, and supports other channel members is referred to as a


A) channel champion.
B) channel general.
C) channel captain.
D) channel director.
E) channel coordinator.

F) B) and E)
G) A) and E)

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What specific decision areas are associated with the flow of goods and together make up total logistics cost?

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Total logistics cost includes expenses a...

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21st Century Fox is the name for Fox's broadcast/cable TV networks and TV/movie studios. Since most of the shows produced at its TV production unit and many of the movies made at its studio are only televised on its cable TV networks, 21st Century Fox is an example of


A) a corporate vertical marketing system.
B) an integrated marketing system.
C) a contractual vertical marketing system.
D) a corporate horizontal marketing system.
E) a contractual horizontal marketing system.

F) None of the above
G) C) and E)

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In a supply chain setting, replenishment time refers to lead time for an item, which means the time between the ordering of an item and when it is


A) billed to the customer.
B) acknowledged by the customer.
C) billed and paid for by the customer.
D) promised for delivery.
E) received and ready for use or sale.

F) C) and E)
G) A) and C)

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A commonly used indirect channel moves product from producer to retailer to consumer. Automobile manufacturers use this channel because


A) inventory is unpredictable.
B) the cost of inventory makes it too expensive to use a wholesaler.
C) there is little if any seasonal demand.
D) the risk lies solely with the manufacturer.
E) the retail outlets are regionally located.

F) A) and E)
G) A) and D)

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Clothing manufacturers may compete to sell their offerings at prestigious retailer Neiman Marcus. The source of Neiman Marcus' power is ________ since distribution with this retailer may increase the status of a smaller brand.


A) economic influence.
B) expertise.
C) channel members' desire for identification with Neiman Marcus.
D) legitimate rights through contracts.
E) longevity as an upscale retailer.

F) A) and D)
G) B) and E)

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Which type of distribution lies between the two distribution extremes and means that a firm selects a few retail outlets in a specific geographical area to carry its products?


A) intensive distribution
B) extensive distribution
C) exclusive distribution
D) selective distribution
E) concentrated distribution

F) A) and B)
G) A) and D)

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All of the following sources produce channel conflict except which?


A) A manufacturer increases its distribution coverage in a geographical area.
B) A channel member bypasses another member and sells or buys products directly.
C) Disagreements over how profit margins are distributed among channel members.
D) Manufacturers believe wholesalers or retailers are not giving their products adequate attention.
E) A channel member wants to use vendor-managed inventory.

F) D) and E)
G) B) and E)

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An even more imprecise term than distributor, ________ can mean the same as retailer, wholesaler, and more.


A) broker
B) order taker
C) agent
D) dealer
E) wholesaler

F) A) and B)
G) A) and D)

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Another name for quick response systems is


A) order replenishment systems.
B) customer logistics factors.
C) minimum-inventory systems.
D) web-based response systems.
E) efficient consumer response systems.

F) C) and D)
G) A) and D)

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Purchasing products for resale or acting as an agent for supply of a product would be an example of ________ function.


A) a logistical
B) a facilitating
C) a risk-taking
D) a transactional
E) an assorting

F) A) and D)
G) A) and E)

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There are three degrees of distribution density, one of which is intensive distribution. What would best be considered opposite of this degree of distribution density?


A) exhaustive distribution
B) specialized distribution
C) selective distribution
D) concentrated distribution
E) exclusive distribution

F) All of the above
G) A) and B)

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Which of the following statements best describes the difference between a corporate vertical marketing system and an administered vertical marketing system?


A) Administered vertical marketing systems gain power through ownership while corporate vertical marketing systems gain power through contractual agreement.
B) Administered vertical marketing systems gain power through the size and influence of one channel member and through ownership, rather than through contractual arrangement.
C) Administered vertical marketing systems gain power through contractual agreements and ownership rather than through size.
D) Administered vertical marketing systems are usually larger and more profitable than corporate vertical marketing systems.
E) Administered vertical marketing systems achieve coordination at successive stages of production and distribution by the size and influence of one channel member rather than through ownership.

F) All of the above
G) A) and C)

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Amazon.com was started with a simple idea: Use the Internet to ________ into the fastest, easiest, and most enjoyable shopping experience possible.


A) transform book buying
B) build web-buying services
C) change purchases of consumer appliances
D) change Amazon's web page
E) ensure Amazon's retail store was transformed

F) A) and B)
G) A) and C)

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