Question 1

Maslow identified and categorized basic needs that most persons would like to satisfy, while Herzberg's research identified motivators and hygiene factors that inspire employees to fulfill their needs.

Accepted Answer

A) True 
 B)False

Question 2

Theory Y managers assume that most people are capable of using a relatively high degree of imagination and creativity to solve problems.

Accepted Answer

A) True 
 B)False

Question 3

The Green Velvet Lawn Care Company teaches all of its employees specific methods for fertilizing and seeding lawns. The methods are designed to ensure adequate lawn coverage with a minimum of time and effort. All employees are expected to follow these methods precisely. Green Velvet's approach to lawn care is consistent with the ideas of scientific management.

Accepted Answer

A) True 
 B)False

Question 4

Job rotation attempts to make a job more interesting and motivating by moving employees from one job to another.

Accepted Answer

A) True 
 B)False

Question 5

When it comes to motivating Millennials and Gen Xers, it is important for managers to know that they have a few things in common. One important likeness is:

Accepted Answer

A)   they don't like large families.
B)   they expect change.
C)   neither group was raised by baby boomers.
D)   neither group has advanced to management positions.E) All of the above
F) None of the above

Question 6

Maslow classified the needs for basic items such as food, water, and shelter as:

Accepted Answer

A)   safety needs.
B)   sustenance needs.
C)   physiological needs.
D)   self-actualization needs.E) B) and D)
F) None of the above

Question 7

Herzberg used the term hygiene factor to refer to an element of job content that was most important as a source of worker motivation.

Accepted Answer

A) True 
 B)False

Question 8

Maslow would classify the need for recognition from others and for self-respect as _________ needs.

Accepted Answer

A)   social
B)   esteem
C)   security
D)   physiologicalE) None of the above
F) C) and D)

Question 9

Job simplification is an effective strategy for managers who want to achieve job enrichment.

Accepted Answer

A) True 
 B)False

Question 10

In the Hawthorne studies, employees were involved in the planning of the experiments. This caused employees to:

Accepted Answer

A)   set rather simple, easily attainable goals.
B)   become distracted and thus reduced productivity.
C)   believe that management respected their ideas, which motivated them.
D)   have high levels of productivity, but show disrespect for the managers in their test area.E) A) and C)
F) None of the above

Question 11

A central characteristic of management by objectives is that:

Accepted Answer

A)   goals are set by top management and followed without question by others within the organization.
B)   employees are given complete freedom to set their own goals as long as they are consistent with broad guidelines established by top management.
C)   goals are set through a process involving all members of the organization.
D)   it assumes that management must motivate employees, since employees are incapable of motivating themselves.E) All of the above
F) C) and D)

Question 12

According to Herzberg, the difference between motivators and hygiene factors is:

Accepted Answer

A)   motivators cause persons to work smarter, while hygiene factors cause people to work harder.
B)   hygiene factors make employees more enthusiastic about the work itself, whereas motivators make employees enthusiastic about how many hours they have to work and their next day off.
C)   hygiene factors develop more loyalty from workers, while motivators make workers enthusiastic about moving on to a different company.
D)   overall, motivators relate to greater job satisfaction, while hygiene factors make the work place a satisfying place to thrive.E) A) and B)
F) All of the above

Question 13

Herzberg's research found that the factor that ranked highest as a motivator was:

Accepted Answer

A)   the friendliness of supervisors.
B)   a sense of achievement.
C)   a compensation system that included bonuses and regular pay raises.
D)   the presence of clear and consistent company rules and policies.E) A) and B)
F) All of the above

Question 14

Gen Xers are difficult to motivate because they lack ambition.

Accepted Answer

A) True 
 B)False

Question 15

According to Victor Vroom, the effort employees exert on a specific task depends on their expectations of the outcome.

Accepted Answer

A) True 
 B)False

Question 16

A strength of Generation X managers is likely to be their:

Accepted Answer

A)   loyalty to the firm.
B)   individualistic approach to problem solving.
C)   ability to provide feedback to employees.
D)   willingness to sacrifice other aspects of their lives to achieve success in the workplace.E) A) and D)
F) A) and C)

Question 17

According to Maslow, people will try to satisfy lower-order needs before they turn their attention to higher-order needs.

Accepted Answer

A) True 
 B)False

Question 18

According to Victor Vroom's expectancy theory, expectations of employees can affect their motivation.

Accepted Answer

A) True 
 B)False

Question 19

JP Pharmaceuticals has redesigned many jobs to make the work more interesting and challenging. The company encourages its employees to further their education by reimbursing them up to $5,000 per year for tuition and related expenses. JP also recognizes worker achievements at a company picnic each spring and a company party in December. Talented employees are given promotions and added responsibilities. These policies suggest that management at JP Pharmaceuticals is using the findings of:

Accepted Answer

A)   Frederick Herzberg to increase worker motivation.
B)   William Ouchi to implement a Theory Z approach to management.
C)   Frederick Taylor to improve worker productivity through the principles of scientific management.
D)   Abraham Maslow to satisfy lower-order needs of employees.E) All of the above
F) C) and D)

Question 20

As a manager, Charlene works hard to ensure that employees are treated fairly, yet she still gets feedback that indicates that some employees don't believe she is fair. This problem most likely results from the fact that:

Accepted Answer

A)   Charlene doesn't understand that employees are not concerned with equity, only with getting the biggest possible reward for the least possible effort.
B)   fair treatment is a hygiene factor rather than a motivator.
C)   attempts to treat employees fairly only work in an Asian or European culture. American employees tend to be individualists who believe that rewarding results is more important than perceptions of fairness.
D)   equity judgments are based on perceptions, and the perceptions of employees are not always accurate.E) A) and D)
F) A) and C)

Exam 10: Motivating Employees

Theory Y managers assume that most people are capable of using a relatively high degree of imagination and creativity to solve problems.

Correct Answer
verified

As a manager, Charlene works hard to ensure that employees are treated fairly, yet she still gets feedback that indicates that some employees don't believe she is fair. This problem most likely results from the fact that:

Correct Answer
verified

Maslow identified and categorized basic needs that most persons would like to satisfy, while Herzberg's research identified motivators and hygiene factors that inspire employees to fulfill their needs.

Correct Answer
verified

A central characteristic of management by objectives is that:

Correct Answer
verified

Maslow would classify the need for recognition from others and for self-respect as _________ needs.

Correct Answer
verified

Herzberg used the term hygiene factor to refer to an element of job content that was most important as a source of worker motivation.

Correct Answer
verified

Job rotation attempts to make a job more interesting and motivating by moving employees from one job to another.

Correct Answer
verified

A strength of Generation X managers is likely to be their:

Correct Answer
verified

According to Herzberg, the difference between motivators and hygiene factors is:

Correct Answer
verified

According to Victor Vroom, the effort employees exert on a specific task depends on their expectations of the outcome.

Correct Answer
verified

Job simplification is an effective strategy for managers who want to achieve job enrichment.

Correct Answer
verified

According to Victor Vroom's expectancy theory, expectations of employees can affect their motivation.

Correct Answer
verified

Gen Xers are difficult to motivate because they lack ambition.

Correct Answer
verified

When it comes to motivating Millennials and Gen Xers, it is important for managers to know that they have a few things in common. One important likeness is:

Correct Answer
verified

According to Maslow, people will try to satisfy lower-order needs before they turn their attention to higher-order needs.

Correct Answer
verified

Maslow classified the needs for basic items such as food, water, and shelter as:

Correct Answer
verified

In the Hawthorne studies, employees were involved in the planning of the experiments. This caused employees to:

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Herzberg's research found that the factor that ranked highest as a motivator was:

Correct Answer
verified

Exam 10: Motivating Employees

Theory Y managers assume that most people are capable of using a relatively high degree of imagination and creativity to solve problems.

Correct AnswerverifiedShow Answer

As a manager, Charlene works hard to ensure that employees are treated fairly, yet she still gets feedback that indicates that some employees don't believe she is fair. This problem most likely results from the fact that:

Correct AnswerverifiedShow Answer

Maslow identified and categorized basic needs that most persons would like to satisfy, while Herzberg's research identified motivators and hygiene factors that inspire employees to fulfill their needs.

Correct AnswerverifiedShow Answer

A central characteristic of management by objectives is that:

Correct AnswerverifiedShow Answer

Maslow would classify the need for recognition from others and for self-respect as _________ needs.

Correct AnswerverifiedShow Answer

Herzberg used the term hygiene factor to refer to an element of job content that was most important as a source of worker motivation.

Correct AnswerverifiedShow Answer

Job rotation attempts to make a job more interesting and motivating by moving employees from one job to another.

Correct AnswerverifiedShow Answer

A strength of Generation X managers is likely to be their:

Correct AnswerverifiedShow Answer

According to Herzberg, the difference between motivators and hygiene factors is:

Correct AnswerverifiedShow Answer

According to Victor Vroom, the effort employees exert on a specific task depends on their expectations of the outcome.

Correct AnswerverifiedShow Answer

Job simplification is an effective strategy for managers who want to achieve job enrichment.

Correct AnswerverifiedShow Answer

According to Victor Vroom's expectancy theory, expectations of employees can affect their motivation.

Correct AnswerverifiedShow Answer

Gen Xers are difficult to motivate because they lack ambition.

Correct AnswerverifiedShow Answer

When it comes to motivating Millennials and Gen Xers, it is important for managers to know that they have a few things in common. One important likeness is:

Correct AnswerverifiedShow Answer

According to Maslow, people will try to satisfy lower-order needs before they turn their attention to higher-order needs.

Correct AnswerverifiedShow Answer

Maslow classified the needs for basic items such as food, water, and shelter as:

Correct AnswerverifiedShow Answer

In the Hawthorne studies, employees were involved in the planning of the experiments. This caused employees to:

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Herzberg's research found that the factor that ranked highest as a motivator was:

Correct AnswerverifiedShow Answer

Correct Answer
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