Question 1

The results of the Hawthorne studies encouraged researchers to begin studying human motivation and managerial styles that lead to higher productivity.

Accepted Answer

A) True 
 B)False

Question 2

Job enlargement is the strategy of assigning employees to different jobs within the organization on a regular basis.

Accepted Answer

A) True 
 B)False

Question 3

Recent economic problems as well as demographic and social changes in Japan have led some Japanese firms to seek new approaches to management.

Accepted Answer

A) True 
 B)False

Question 4

The first step in any motivational program is to establish open communication among employees in order to encourage teamwork and cooperation.

Accepted Answer

A) True 
 B)False

Question 5

Maslow placed needs at the highest level of his hierarchy.

Accepted Answer

A)  self-actualization
B)   esteem
C)   deferred
D)  socialE) A) and D)
F) A) and C)

Question 6

JP Pharmaceuticals has redesigned many jobs to make the work more interesting and challenging. The company encourages its employees to further their education by reimbursing them up to $5,000 per year for tuition and related expenses. JP also recognizes worker achievements at a company picnic each spring and a company party in December. Talented employees are given promotions and added responsibilities. These policies suggest that management at JP Pharmaceuticals is using the findings of:

Accepted Answer

A)  Frederick Herzberg to increase worker motivation.
B)   William Ouchi to implement a Theory Z approach to management.
C)   Frederick Taylor to improve worker productivity through the principles of scientific management.
D)  Abraham Maslow to satisfy lower-order needs of employees.E) All of the above
F) C) and D)

Question 7

Members of Generation Y tend to be adaptable, tech savvy, and tolerant.

Accepted Answer

A) True 
 B)False

Question 8

Regardless of cultural background, most employees respond the same way to motivational approaches.

Accepted Answer

A) True 
 B)False

Question 9

The basic principle of equity theory is that employees try to:

Accepted Answer

A)  maintain equity between inputs and outputs compared to people in similar positions.
B)   ensure that performance standards are fair and attainable.
C)   earn as much as possible with as little work as possible.
D)  achieve the mutually agreed upon goals of management and employees.E) B) and C)
F) None of the above

Question 10

The first step toward establishing open communication within an organization is to:

Accepted Answer

A)  create a clear chain of command much like the one found in military organizations.
B)   set up a computer network.
C)   place suggestion boxes in every department.
D)  create an organizational culture that rewards listening.E) A) and D)
F) None of the above

Question 11

John dropped out of school after the ninth grade and now must support himself though he has few skills. He is a part-time employee at a small retailer earning the minimum wage. John would like to earn more, but hasn't been able to find a better job. He is having a hard time paying his rent and utility bills and has quit eating breakfast to try to save on his food bills. John is having trouble meeting his:

Accepted Answer

A)  esteem needs.
B)   self-actualization needs.
C)   social needs.
D)  physiological needs.E) None of the above
F) All of the above

Question 12

When reflecting upon the newer generation, each older generation says the same thing:

Accepted Answer

A)  their generation had it better.
B)  the newer generation "breaks the rules."
C)   their generation had a more difficult time of it.
D)  newer generations are smarter.E) A) and D)
F) All of the above

Question 13

One of the reasons management by objectives is an effective way to implement the ideas of goal-setting theory is that it:

Accepted Answer

A)  makes it easier for managers to explain the reason for the goals they set for their employees.
B)   turns managers into helpers rather than coaches.
C)   allows employees to set their own goals without the need to consult with managers.
D)  provides a method to get everyone involved in the process of setting goals.E) A) and B)
F) A) and C)

Question 14

When asked why they change jobs, over 80% of those surveyed said they usually leave one job for another in order to gain more job responsibility and a more senior role.

Accepted Answer

A) True 
 B)False

Question 15

As a human resources manager for your company, you are looking for ways to motivate employees to favor your company over competitors. The company cannot afford to offer a wide array of benefits, but you are confident that if you survey employees and provide them the opportunity to vote on the benefits that are most important to them, they will see this as a fair and equitable way to operate.

Accepted Answer

A) True 
 B)False

Question 16

At Blastoff.com, a web-based auction headquartered in upstate New York, when employees are at the company's main office, they do not expect to necessarily sit at the same desk everyday. They may decide to situate in a projection room; in a temporary soundproof room, or in one of several lounge areas in the building. They may locate next to someone outside of their functional area. Blastoff management believes that breaking down barriers fosters more communication and innovation, and makes jobs more interesting.

Accepted Answer

A) True 
 B)False

Question 17

Gen Xers and Gen Yers will be more tolerant of change than Baby Boomers.

Accepted Answer

A) True 
 B)False

Question 18

At Ford Motor Company, the redesigned 2005 Mustang convertible was completed early and under budget. This can be attributed to reinventing work at Ford.

Accepted Answer

A) True 
 B)False

Question 19

Theory Y managers are likely to use empowerment to motivate employees.

Accepted Answer

A) True 
 B)False

Question 20

According to the "Legal Briefcase" box in Chapter 10, scientific management is used successfully at UPS and UPS drivers have good wages and generous benefits.

Accepted Answer

A) True 
 B)False

Exam 10: Motivating Employees

Correct Answer
verified

Correct Answer
verified

Theory Y managers are likely to use empowerment to motivate employees.

Correct Answer
verified

Recent economic problems as well as demographic and social changes in Japan have led some Japanese firms to seek new approaches to management.

Correct Answer
verified

At Ford Motor Company, the redesigned 2005 Mustang convertible was completed early and under budget. This can be attributed to reinventing work at Ford.

Correct Answer
verified

According to the "Legal Briefcase" box in Chapter 10, scientific management is used successfully at UPS and UPS drivers have good wages and generous benefits.

Correct Answer
verified

One of the reasons management by objectives is an effective way to implement the ideas of goal-setting theory is that it:

Correct Answer
verified

Regardless of cultural background, most employees respond the same way to motivational approaches.

Correct Answer
verified

Correct Answer
verified

When asked why they change jobs, over 80% of those surveyed said they usually leave one job for another in order to gain more job responsibility and a more senior role.

Correct Answer
verified

The results of the Hawthorne studies encouraged researchers to begin studying human motivation and managerial styles that lead to higher productivity.

Correct Answer
verified

Correct Answer
verified

Gen Xers and Gen Yers will be more tolerant of change than Baby Boomers.

Correct Answer
verified

Maslow placed needs at the highest level of his hierarchy.

Correct Answer
verified

The first step in any motivational program is to establish open communication among employees in order to encourage teamwork and cooperation.

Correct Answer
verified

The basic principle of equity theory is that employees try to:

Correct Answer
verified

Job enlargement is the strategy of assigning employees to different jobs within the organization on a regular basis.

Correct Answer
verified

Members of Generation Y tend to be adaptable, tech savvy, and tolerant.

Correct Answer
verified

When reflecting upon the newer generation, each older generation says the same thing:

Correct Answer
verified

The first step toward establishing open communication within an organization is to:

Correct Answer
verified

Exam 10: Motivating Employees

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Theory Y managers are likely to use empowerment to motivate employees.

Correct AnswerverifiedShow Answer

Recent economic problems as well as demographic and social changes in Japan have led some Japanese firms to seek new approaches to management.

Correct AnswerverifiedShow Answer

At Ford Motor Company, the redesigned 2005 Mustang convertible was completed early and under budget. This can be attributed to reinventing work at Ford.

Correct AnswerverifiedShow Answer

According to the "Legal Briefcase" box in Chapter 10, scientific management is used successfully at UPS and UPS drivers have good wages and generous benefits.

Correct AnswerverifiedShow Answer

One of the reasons management by objectives is an effective way to implement the ideas of goal-setting theory is that it:

Correct AnswerverifiedShow Answer

Regardless of cultural background, most employees respond the same way to motivational approaches.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

When asked why they change jobs, over 80% of those surveyed said they usually leave one job for another in order to gain more job responsibility and a more senior role.

Correct AnswerverifiedShow Answer

The results of the Hawthorne studies encouraged researchers to begin studying human motivation and managerial styles that lead to higher productivity.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Gen Xers and Gen Yers will be more tolerant of change than Baby Boomers.

Correct AnswerverifiedShow Answer

Maslow placed needs at the highest level of his hierarchy.

Correct AnswerverifiedShow Answer

The first step in any motivational program is to establish open communication among employees in order to encourage teamwork and cooperation.

Correct AnswerverifiedShow Answer

The basic principle of equity theory is that employees try to:

Correct AnswerverifiedShow Answer

Job enlargement is the strategy of assigning employees to different jobs within the organization on a regular basis.

Correct AnswerverifiedShow Answer

Members of Generation Y tend to be adaptable, tech savvy, and tolerant.

Correct AnswerverifiedShow Answer

When reflecting upon the newer generation, each older generation says the same thing:

Correct AnswerverifiedShow Answer

The first step toward establishing open communication within an organization is to:

Correct AnswerverifiedShow Answer

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