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Exam 11: Motivating Employees

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Question 91

Multiple Choice

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Abraham Maslow thought that once needs at one level of his hierarchy were met:

A) another,higher order need would emerge to motivate that person.
B) he or she would become more interested in lower-level needs.
C) that type of need would never again be an effective motivator.
D) motivation would diminish.

E) A) and B)
F) A) and C)

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Question 92

True/False

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Job rotation attempts to make work more interesting and motivating by moving employees from one job to another.

A) True
B) False

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Question 93

Multiple Choice

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As a group,Millennials tend to be:

The text refers to global work teams as either high-context team culture or low-context team culture.Basically high-context team members:

Advocates of expectancy theory contend that prior to committing maximum effort to a task,employees want to know if the task will help society.

A major conclusion of the Hawthorne studies was that the best way to motivate workers was with monetary incentives such as pay raises and bonuses.

Job simplification is an extension of the ideas of Herzberg.

What are some of the "soft" costs a company faces when a valuable highly skilled employee leaves the company?

The fundamental purpose of MBO is to:

Most Gen X managers are likely to be flexible and good at collaboration.

According to______ ,the amount of effort employees devote to a task depends on their expectations of the outcome.

Why did the results of the studies conducted at the Hawthorne plant surprise Elton Mayo and his fellow researchers? How did these results change the direction of management research?

To implement self-managed teams,managers must reinvent work.

Job______ combines a series of tasks into one assignment that is more challenging,interesting,and motivating.

What is the key idea behind goal-setting theory?

Compare the assumptions Theory X makes about workers with those of Theory Y.How do these different assumptions influence management styles?

Nigel is a manager at Hissy Audio Components.He is disappointed with the work effort of the workers in his department.According to expectancy theory,Nigel could improve employee performance by setting more ambitious performance standards that exceed the ability of most employees to attain them.

Jimmy is a talented musician,and has already won a number of awards.Still,he practices about two hours every day,trying to reach his highest potential.Jimmy is motivated by self-actualization needs.

Charlie,the CEO of Collier Chemical,likes to boast that his company offers the highest salaries in the industry,has excellent working conditions,and has clear and consistent company policies.Yet he admits his workforce is not highly motivated.Herzberg's research suggests that Collier Chemical is having difficulty motivating its employees because it is focusing on:

What kind of positive reinforcement can a manager do to motivate employee behaviour aside from a pay raise?