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Exam 11: Motivating Employees

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Question 41

Multiple Choice

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Julie has worked for the Rarwick Corporation for several years.Recently,management recognized her as one of the company's best workers.Her fellow employees respect and admire her,and she feels good about herself.The type of needs that are likely to motivate Julie in the future are:

A) safety needs.
B) social needs.
C) self-actualization needs.
D) physiological needs.

E) B) and C)
F) All of the above

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Question 42

Multiple Choice

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The characteristic of work that is concerned with the amount of direct and clear information workers receive about performance is called:

A) linkage.
B) autonomy.
C) feedback.
D) task significance.

E) All of the above
F) None of the above

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Question 43

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Gerald believes that most of his subordinates dislike work and would avoid it if possible.He also believes that his workers have little,if any,ambition,and that the only way to motivate them is by using threats and punishment.Gerald's views are consistent with ___________ management.

Theory X-type managers try to motivate workers by giving them a great deal of freedom and responsibility.

Skill variety is one of the characteristics of work that leads to improved motivation and performance.

Sid works as a sales representative for the XYZ Company.He is about to meet with his manager to review his progress toward meeting the sales objectives they agreed to at the beginning of the year.Sid likes the fact that managers at XYZ listen to their subordinates' ideas and get everyone involved in setting goals and objectives.Sid's experience suggests that XYZ is using:

According to Herzberg's views,which of the following strategies would be most likely to result in a higher level of worker motivation?

Jill Sawyer operates her own small business and is a strong advocate of equity theory.Because of her acceptance of this theory,Jill is likely to try to assure workers that they are compensated in a way that reflects their efforts and contributions relative to those of other employees.

How can companies remove barriers to open communication between managers and employees?

The best strategy to deal with a perceived inequity in the compensation of different employees is to require that salaries and other forms of compensation are kept secret.

Hugh is looking for some workers to find ways to incorporate some new technology into his company's products.He is looking for workers who are comfortable with new technologies,and who are flexible,adaptable,and have a strong sense of commitment to their work.Many of his company's newest and youngest employees probably would meet these criteria.

Kanetra believes that if she leaves her employees unsupervised for a few minutes they will do nothing but slack off.She is known as the "Dragon Lady" (at least behind her back) for the harsh criticism and punishment she disburses whenever an employee makes an error.Kanetra is a ______manager.

Frederick Taylor encouraged managers to make use of psychological techniques to improve worker motivation.

The Hawthorne studies were conducted by ______and his colleagues from Harvard University.

Herzberg's research found that the factor that ranked highest as a motivator was:

is the degree to which a job requires doing a task with a visible outcome from beginning to end.

Job enlargement is the strategy of assigning workers to different jobs within the organization on a regular basis.

Jenny is a creative and intelligent person who likes to work independently on challenging projects.Jenny would be most effective when working for a Theory X-type manager.

Theory X assumes that workers dislike work,and will avoid it if possible.

Frank and Lillian Gilbreth developed the principle of ______,which said that every job could be broken down into a series of elementary motions.