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Exam 10: Motivating Employees

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Question 41

True/False

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Mariana works for a large pharmaceutical company. Last week she visited with an advisor at the nearby university because her employer encourages workers to continue their education. The company even gives employees time off to go to academic-related appointments during regularly scheduled work hours. One would assume that management at Mariana's company values the results of the Hawthorne studies, more so than traditional scientific management principles.

A) True
B) False

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Question 42

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For management by objectives to be successful, employees must be willing to accept the objectives set by top management without question and without hesitation.

A) True
B) False

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Question 43

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To be competitive, ________ recommended that American firms adopt a new management style that was a hybrid of the approaches used by Japanese firms and those used by American firms called ________.

Management at the local Leaves of Green restaurant is trying to improve task efficiency by breaking down jobs into simple steps and assigning each step to a different worker. The key benefit of this approach is that it is one of the most effective ways to achieve job enrichment.

Extrinsic rewards are those that are given to a person by someone else.

Why did the results of the studies conducted at the Hawthorne plant surprise Elton Mayo and his fellow researchers? How did these results change the direction of management research?

Which of the following is a characteristic of Type J management?

Open communication is a verbal strategy. It does not involve listening.

Robert is a talented guitarist and has won a number of awards. However, he still practices at least two hours a day to reach his highest potential. Robert is motivated by self-actualization needs.

The Hawthorne studies concluded that worker motivation

Elsa's manager is relieved when he sees her coming through the front door each morning. He knows that the day's tasks will not need to be adjusted. Elsa's work productivity and performance on the job are very good. Recently, however, her ability to get to work on time has affected her job performance. He has documented a number of unrelated health issues that have prevented Elsa from being at work on time. Which of the following views would Maslow likely share with Elsa's supervisor?

Jackie is creative and intelligent. She prefers to work on her own and on challenging projects. Jackie would be most effective when working for a Theory X manager.

According to Maslow, a higher-order need

Maslow was mainly concerned with explaining how

The tendency of employees to behave differently when they know they are being studied is known as the Taylor effect.

According to equity theory, what are employees most likely to ask?

Although Elton Mayo originally intended to collect data for a traditional scientific management study, his breakthrough research led to further research on the kinds of things that drive employees to successfully meet and exceed productivity goals at work.

Ronald, the CEO of Extel Micro-a technology provider with 17,000 employees-answers his own phone and takes calls from employees of all levels. He actually loves to hear about what employees think the company is doing right and what they could be doing better. Ronald is building teamwork by

In Maslow's hierarchy of needs, the desire for love and acceptance would fall into the category of

As a group, Millennials tend to be impatient, skeptical, and image driven.