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Exam 10: Motivating Employees

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Question 181

True/False

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A key element of Frederick Taylor's approach was the time-motion study, which examined the tasks performed to complete a job and the time needed to complete each task.

A) True
B) False

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Question 182

Multiple Choice

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Which of the following statements about cultural differences in the workplace is most accurate?

A) The best way to deal with cultural differences in the workplace is to treat everyone the same way.
B) Cultural differences were once a major problem, but television, telecommunications, e-mail, and the Internet have brought people closer together and greatly reduced cultural differences.
C) Managers must be very aware of cultural differences and recognize that different employees may respond best to different management and motivational styles.
D) Only firms that hire a lot of foreign-born employees are likely to have problems dealing with cultural differences. Employees born in the United States tend to have a common set of values and attitudes, regardless of age or social background.

E) B) and C)
F) None of the above

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Question 183

Multiple Choice

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________ is based on the notion that setting ambitious but attainable goals will improve motivation and performance if the goals are accepted, accompanied by feedback, and facilitated by organizational conditions.

Porter, an employee at Oklahoma Medical Instruments, recently had his job redefined. He now has more flexibility in the hours he works and more say in the procedures used on the job. This suggests that Oklahoma Medical Instruments is trying to change Porter's job so that it has more

Anna has worked for the Nutty Boys Nut Butter Company for several years now and was recently recognized as one of the company's best employees. Her coworkers respect and admire her, and she feels good about herself. According to Maslow, the type of needs that are likely to motivate Anna in the future are

Kevin, a recent graduate with a degree in construction management, just landed his first job as a field engineer with a company that provides maintenance and repair for oil and chemical companies. During his first week on the job, his enthusiasm grew after talking to other employees. Although he would be traveling to many job sites during the first five years, many of his new colleagues remarked on the opportunities for growth and promotion and added responsibilities if he persevered with this company. If Herzberg were ranking the job factors that provide satisfaction for this young graduate, he would refer to these as

William Ouchi concluded that culture should not be a factor in one's management style.

Blakely just took a job with higher pay and better job security. She now lives in a nicer apartment and maintains a fairly comfortable lifestyle. However, she is still new at the company and feels like an outsider. She does not feel as though her fellow employees have accepted her into their group yet. According to Maslow's theory, Blakely is driven by a desire to satisfy her social needs.

If managers want to retain their employees, a good strategy may involve mentoring them for more senior roles in the organization and provide opportunities for job advancement.

In the Hawthorne studies, employees were involved in the planning of the experiments. What did this cause employees to do?

Since motivation comes from within an individual, there is little that managers can do to help motivate employees.

The generation born between 1980 and 1995 is known as

What is the key idea behind goal-setting theory? How does management by objectives help implement this idea?

If rewards are an important part of an international firm's motivational strategy, consideration should be given to adjusting rewards for cultural preferences.

The first step in any motivational program is to establish open communication among employees in order to encourage teamwork and cooperation.

The key to achieving task identity is to design jobs that demand the use of many different skills.

Job enlargement is the strategy of assigning employees to different jobs within the organization on a regular basis.