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Exam 10: Motivating Employees

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Question 31

Multiple Choice

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Herzberg's research identified several ___________ factors that did not necessarily motivate employees if they were increased,but could cause employees to become dissatisfied if they were missing or inadequate.

A) retroactive
B) inferior
C) hygiene
D) negative

E) B) and C)
F) A) and D)

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Question 32

Multiple Choice

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Management by objectives is most effective in organizations that:

A) are relatively stable.
B) are faced with rapidly changing conditions.
C) rely heavily on the principles of scientific management.
D) are subject to extensive government regulation.

E) C) and D)
F) A) and B)

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Question 33

Multiple Choice

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Frank and Lillian Gilbreth developed the principle of ___________,which said that every job could be broken down into a series of elementary motions.

The purpose of management by objectives is to:

David is the president and chief executive officer of Baxter National Bank.He wants to encourage more open two-way communication among the bank's employees and managers.One of the most important things David can do to achieve this goal is to become a good listener.

Herzberg's research indicated that employees are motivated by job content.Contemporary managers focus on _____________ by increasing the significance of the job,and even providing the employee with important feedback.

On the long flight back from South Korea,Aaron had plenty of time to reflect upon the challenges and successes of his business trip that took him to four Asian countries.His goal to sell his company's state-of-the-art bicycle pump to several foreign firms certainly could have gone better! Although the 10 companies he visited didn't turn him down,only one agreed to place an order.Representatives from one Indonesian firm and two Chinese firms asked him when he planned to come again! As Aaron reviewed his notes,he pondered,"Didn't they realize the expense of these international trips?" Aaron is experiencing:

The Hawthorne studies found that employees in the experimental group:

A key element of Frederick Taylor's approach was the time-motion study,which examined the tasks performed to complete a job and the time needed to complete each task.

The concept engagement is used to describe the level of passion and motivation that a person has about their work.

As indicated in the Spotlight on Small Business box,"Small Incentives Can Be Big Motivators",it is difficult if not impossible for small businesses to take the time to motivate their employees with open communication and/or by providing jobs with broad responsibilities due to the fact that the labor force is usually small and there just isn't time for these kinds of associations.

Which of the following statements about high-context cultures reflects how managers in this type of culture might operate?

Herzberg's findings suggest that many U.S.firms can help workers satisfy higher order needs by identifying those things that motivate inspire)them to work at their fullest potential.

In Maslow's hierarchy of needs,the desire for love and acceptance would fall into the category of:

At Boss Motorcar Company,employees are grouped into teams.Each team is responsible for assembling an entire automobile.Boss gives each team freedom and flexibility to decide how to divide-up the work.The company keeps the employees informed about how their cars are selling,and even shows them the comments customers make about quality and performance on customer satisfaction questionnaires.Boss Motorcar Company is using a strategy of:

If rewards are an important part of an international firm's motivational strategy,consideration should be given to adjusting it for cultural preferences.

Which of the following is a characteristic of Type J management?

Maslow was mainly concerned with explaining how:

Ramona works for a large Denver,Colorado ski equipment warehouse.In the past,her only chance to learn how she was doing on the job came during fairly superficial performance reviews with her boss twice a year.The company recently implemented a policy designed to give Ramona and other employees detailed information about their job performance on a monthly basis.This suggests that the ski equipment retailer now provides Ramona and her co-workers with more:

The basic principle of equity theory is that employees try to: