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Exam 10: Motivating Employees

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Question 21

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The goal of William Ouchi was to develop a modified business culture that blends the best of Type J with the best of Type A.

A) True
B) False

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Question 22

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In Maslow's hierarchy,self-actualization needs are those needs associated with basic survival,such as the need for food and shelter.

A) True
B) False

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Question 23

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Talk about "shell-shock"! Two nights ago,Adam was living in a tent with thirty other Marines in the hills of Afghanistan.Today he is waking up to the smell of fresh linen,in a king-sized bed,in his very own room in DeKalb,Illinois.Three days ago,his first priority was the welfare of his battle buddies.This morning,his first priority according to his family) is not wasting anytime and getting back into College.Although he has always believed in the importance of school and the respect that comes with achieving a degree,right now he is not quite in that frame of mind.His first desire is to spend time renewing old friendships,including organizing a couple of float trips and ball game nights with the group of friends he left behind.According to Maslow's hierarchy of needs,

The central idea behind MBO management by objectives)is that employees motivate themselves through the process toward goal achievement.

By the time they graduate from high school,most people have received ample training to develop good listening skills.

Harrison is a manager at the local post office.He wants to find ways to improve worker motivation,and has read about the Hawthorne studies conducted by Elton Mayo and his colleagues.He believes these studies offer important insights into what motivates employees.Harrison is not likely to support the methods and ideas associated with scientific management.

According to Maslow's Hierarchy of Needs theory,which of the following would be an issue that requires the fulfillment of a lower order need?

Special parking areas,dining rooms and rest rooms set aside for executives are barriers to open two-way communication within an organization.

Herzberg's study showed that pay was the job characteristic that ranked highest as a motivator.

Which of the following is not considered one of Herzberg's strategies for creating enthusiasm at work?

Jacob recently returned from a tour of duty in Iraq,where he served with the U.S.Army's 1^st Infantry Division.Sitting at the kitchen table in his parent's home,he listens to his mom spend several hours making plans for a Caribbean cruise with her a new group of friends.He hears about his sister's recent promotion at work,and about his Dad winning the "Innovator of the Year" award at his company.He reflects back on the lives of the people he has just left - their nightly fears of mortar attacks;their need to boil the drinking water on a daily basis,and,the children that flocked around him begging for something to eat.As he tries to concentrate on his business management text,he recognizes strong correlations between Maslow's hierarchy of needs theory and his present and past environment.He concludes:

The management by objectives model devised by Peter Drucker works best in a dynamic,rapidly changing business environment,where management makes short-term plans.

Expectancy theory says that employees will be motivated if: 1)They can actually achieve the task;2)they will be rewarded for their achievement;3)the reward will be worthy of their effort.

Jerry Stead,is the chairman of Ingram Micro a technology provider with 13,000 employees.He answers his own phone line to take calls from employees and declares that if the company is doing something right he loves to hear about it.He also wants to know if there's something they should be doing differently.Jerry Stead is building teamwork by:

According to reinforcement theory,individuals act to receive rewards and to avoid punishment.

As companies restructure to create greater efficiencies in their operations,there is a greater opportunity for _____________ where management combines specialized tasks in one job,and asking employees to broaden their scope of responsibilities.

Paul Blocker is the offensive line coach for a well-known university football team.He wants his players to report to fall practice in good shape.Coach Blocker has set challenging fitness standards that the linemen should have no problem achieving if they work hard during the summer.He knows his players hate running wind sprints so to encourage them to workout during the summer he announced that any player who passes the fitness test at the beginning of fall practice will be allowed to skip sprints for the first two weeks of practice.Coach Blocker's approach to motivation is consistent with:

Theory X management has essentially disappeared from the real world workplace.

________ means to work with a subordinate,doing part of the work if necessary.

Jon earns a decent salary and is on friendly terms with the other employees in his department.Lately,he is frustrated because they don't recognize or appreciate some of his accomplishments.According to Maslow's hierarchy of needs theory,Jon will have a desire to satisfy his self-esteem needs before his self-actualization needs.