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Exam 11: Human Resource Management: Finding and Keeping the Best Employees

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Question 201

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Besides increasing productivity,a good training program can increase a firm's retention rates.

A) True
B) False

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Question 202

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The ultimate resource of a firm is its:

A) business plan.
B) marketing mix.
C) capital budget.
D) employees.

E) A) and C)
F) All of the above

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Question 203

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The last step in the performance appraisal process is to discuss the results with the employee.

One objective of a carefully managed compensation and benefit program is to retain valued employees.

For many types of service organizations such as hospitals,banks and airlines,the primary cost of operations is:

HR manger Rob Spears is very concerned about the high cost of labor turnover at his firm.A good way for Rob's firm to eliminate high turnover costs at the company is to establish a policy of hiring workers for trial periods.

When she met with John to discuss his performance appraisal,Regina noted that John had difficulty with managing his time on certain projects.One drawback of a performance appraisal is that it does not allow for feedback during the evaluation process.

The last step in performance appraisal is to:

Charlie is the director for a small non-profit company that provides jobs for disabled Americans.One of his most time consuming responsibilities is finding companies that are willing to hire his company to perform tasks such as bulk mailings and other small jobs that his employees can do in a reasonable amount of time.He needs to recruit an outside sales representative who can dedicate time to meeting with other firms and selling the services of the non-profit operation.Under the circumstances that Charlie's non-profit is similar to a small business with a small amount of funds dedicated toward the sales position,which of the following strategies may be a suitable approach to finding a good sales person?

The cost of recruiting,processing,and training a new entry-level employee is significant,and sometimes exceeds the annual salary earned by the employee.

Blue-collar and clerical workers who punch a time clock typically are paid an) :

As companies continue to develop women and minorities for management positions,they:

The information contained in performance appraisals helps managers:

Dee wants to give Fleesum's employees more freedom to schedule when they begin and end their workdays.Her plan still requires employees to work eight hours per day,but allows them to start as early as 7:00 A.m.or as late as 9:00A.m. ,and leave as early as 4:00 p.m.or as late as 6:00 p.m.Her plan also requires all workers to be on the job between 9:00A.m.and noon,and between 2:00 p.m.and 4:00 p.m.The type of plan Dee wants to implement is known as a:

Job analysis helps a manager answer the question: "How many workers in my organization have this particular skill"?

A newer form of performance appraisal is called the ___________ because it encourages feedback from all around the employee including those who report to him/her.

Computer and robotics training is sometimes performed in a nearby classroom type setting.We refer to near-the-job-training as ______________.

In a compressed workweek,employees work more hours each day,but work fewer days each week.

Staff members from the human resource department seldom take part in initial screening interviews,but often participate in the follow-up interviews of top job candidates.

Which of the following statements about networking is the most accurate?