A) by reducing injuries among workers
B) by giving employees feedback about performance effectiveness
C) by simplifying work and increasing output per worker
D) by motivating workers to do their best
E) by enlarging employees' jobs
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Multiple Choice
A) KSAOs will show engineers the work to be performed on the job.
B) KSAOs will be a resource for writing job descriptions.
C) KSAOs play a significant role in interviews and selection decisions.
D) KSAOs will enable line managers to carry out job analysis.
E) KSAOs should limit the number of factors listed in job specifications.
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Multiple Choice
A) Information cannot be considered to be an input because it is not tangible.
B) All outputs must be strictly measured in terms of quantity.
C) Outputs may be tangible or intangible products of the work processes.
D) Quality standards are not a key criterion in the process of work flow analysis.
E) Inputs and outputs are only the two stages required to represent a complete work flow cycle.
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Multiple Choice
A) human resource planning
B) performance appraisal
C) job evaluation
D) work redesign
E) selection
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Multiple Choice
A) a receptionist hired to perform the jobs of file clerk and typist
B) support staff being trained in front-office functions through periods of alternating work arrangements
C) members of the production team making decisions regarding how to resolve problems with customers
D) a manager participating in a meeting while on vacation with his family
E) a manager directing employees to stop production when quality standards are not met
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Multiple Choice
A) Incumbents are a logical source of information; however, they may not be able to provide precise information.
B) Incumbents provide accurate estimates of the importance of job duties, whereas supervisors provide accurate information about the time spent on safety-related risk factors.
C) Incumbents provide accurate information, but they may have an incentive to exaggerate what they do to appear more valuable to the organization.
D) Depending on external job analysts to supplement incumbents' information could be risky due to the relative inexperience of the analysts involved.
E) Information provided by observers who look for a match between what incumbents are doing and what they are supposed to do may be unreliable.
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Multiple Choice
A) to make jobs less repetitive and more interesting
B) to increase efficiency by identifying the best way to perform a job
C) to decrease the burden of decision-making responsibilities for employees
D) to assess the relative dollar value of each job to an organization
E) to decrease the impact a job has on the lives of other people
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Multiple Choice
A) It is a work option in which two part-time employees carry out the tasks associated with a single job.
B) It is a work option that allows full-time employees to choose start and end times within the guidelines specified by an organization.
C) It is a work option that empowers individual workers by adding more opportunities for specialization in their current job duties.
D) It is a work option that enlarges jobs by combining several relatively simple jobs to form a job with a wider range of tasks.
E) It is a work option that enlarges jobs in an organization by moving employees among several different jobs.
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Multiple Choice
A) subject-matter experts
B) supervisors
C) HR specialists
D) external analysts
E) CEOs
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Multiple Choice
A) outputs
B) inputs
C) resources
D) jobs
E) processes
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Multiple Choice
A) Applying industrial engineering reduces the complexity of work.
B) Applying industrial engineering makes jobs more dynamic.
C) Organizations cannot combine industrial engineering with other approaches to job design.
D) Applying industrial engineering makes training people extremely difficult and time consuming.
E) Applying industrial engineering to a job increases its complexity.
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Multiple Choice
A) Divide tasks among employees in greater detail.
B) Carry out time-and-motion studies to identify the best way to perform a job.
C) Make the tasks repetitive and simple to avoid errors.
D) Give employees more authority to manage the production process.
E) Establish a centralized decision-making process.
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True/False
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Multiple Choice
A) Telecommuting may support a strategy of corporate social responsibility.
B) Organizations that use telecommuting require more office space.
C) Employees telecommuting may have greater absences from work.
D) A telework arrangement is easy to set up for manufacturing workers.
E) A telework arrangement is difficult to set up for people in managerial, professional, or sales jobs.
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Essay
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View Answer
Multiple Choice
A) a zero-hour contract.
B) a compressed workweek.
C) a flexible workweek.
D) retroactive overtime.
E) telework.
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Multiple Choice
A) Employees in a functional department need to work in a team.
B) Broad responsibilities are assigned to employees working in a functional department.
C) Employees in functional departments tend to identify more with their own departments.
D) Employees expect their managers to empower them by allowing them to work in self-managing teams.
E) Employees in such departments tend to work in cross-functional teams.
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True/False
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Multiple Choice
A) It applies exclusively to similar job profiles.
B) It measures only the inputs of a work process.
C) It fails to provide computerized reports.
D) It deals only with the mental processes involved in performing a job.
E) It results in abstract reports that are of limited use.
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Multiple Choice
A) Employees are required to be at work from 10:00 a.m. to 3:00 p.m. and can choose additional hours before or after this period.
B) Two part-time employees work in different shifts and share the tasks of a specific job.
C) Employees work in the office two days a week and work from home the other three days.
D) Employees can choose to work away from a centrally located work area.
E) Employees work 10 hours a day so that they work fewer days per week.
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