Question 1

One purpose of employee orientation programs is to introduce new workers to the organization's policies,practices and objectives.

Accepted Answer

A) True 
 B)False

Question 2

Top managers at Unifaze Corporation have decided that the company must downsize,but are concerned about the effect the reduction in employment will have on the morale of the remaining employees.One way top management could keep morale from suffering would be to establish an early retirement program.

Accepted Answer

A) True 
 B)False

Question 3

Airlines,hospitals and many other service organizations are so labour intensive that the cost of labour is their primary cost of operations.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following statements about contingent workers is most accurate?

Accepted Answer

A)  More than 75 percent of contingent workers are employed in office-clerical work.
B)  The number of contingent workers in Canada has steadily declined over the past decade.
C)  Canadian labour laws require firms to offer contingent employees the same wages and benefits as other employees performing similar work.
D)  The most common reason firms give for hiring contingent workers is a varying need for employees.E) None of the above
F) A) and B)

Question 5

Steely Percussion Inc.briefly tried to implement a flextime system only to abandon it after a few months.Which of the following is the most likely reason Steely would drop its flextime plan?

Accepted Answer

A)  It caused an increase in traffic congestion.
B)  It often made communication among employees more difficult.
C)  The employees resented being required to come to work early or stay late.
D)  Workers tend to be less productive when they have to work longer hours in a single day.E) B) and C)
F) All of the above

Question 6

Human resource managers at Tri Max,Inc.want to encourage teamwork and are looking for a better way to compensate members of teams.One approach they are considering is a skill-based system.Which of the following statements about this type of pay system is most accurate?

Accepted Answer

A)  Skill-based systems are unlikely to work with teams because they are designed to encourage individual initiative rather than teamwork.
B)  A skill-based system is a very effective way to pay teams because this approach makes it easy to correlate skill acquisition with the bottom-line gains of the company.
C)  A skill-based pay system works well in many cases,but employees tend to resist this approach since it affects only bonuses,which are not guaranteed,rather than base pay.
D)  Skill-based pay is a common way to compensate teams,but it is also a complex type of pay system.E) B) and C)
F) None of the above

Question 7

The labour force is constantly changing.

Accepted Answer

A) True 
 B)False

Question 8

The strategy of giving managers assignments in a variety of departments in order to expose them to different functions is called apprenticeship training.

Accepted Answer

A) True 
 B)False

Question 9

) A major advantage of a piecework pay system is that it:

Accepted Answer

A)  creates a powerful incentive to work efficiently.
B)  requires a minimum of paperwork and record keeping.
C)  encourages cooperation and teamwork among employees.
D)  is a system that is strongly supported by both unions and management.E) A) and D)
F) B) and C)

Question 10

Which of the following statements about human resource management opportunities and challenges is most accurate?

Accepted Answer

A)  Shifts in the economy have led to a huge pool of skilled and unskilled workers from declining industries that are either unemployed or are underemployed.
B)  Workers now would rather have more income rather than more leisure.Therefore,many employees now want to work more than 40 hours per week.
C)  So many people have sought training in high tech areas such as biotechnology and computers that there is likely to be a huge surplus of labour in high tech industries.
D)  Workers now desire more stability and predictability in their careers,so they now give their employers more loyalty and expect more loyalty from their employers in return.E) B) and D)
F) A) and B)

Question 11

An important trend in business is the increasing reliance on self-managed teams.Why is the compensation of teams difficult? What are the most common approaches to team compensation?

Accepted Answer

Measuring and rewarding individual perfo...

Question 12

Westler's Fresh Produce finds it needs more workers during harvest times than at other times of the year.Hiring contingent workers could be an efficient way for Westler to meet its temporary employment needs.

Accepted Answer

A) True 
 B)False

Question 13

Internet-based training courses are sometimes also called:

Accepted Answer

A)  contingency training.
B)  synchronized training.
C)  distance learning.
D)  vestibule training.E) All of the above
F) C) and D)

Question 14

The first step in the human resource planning process is to prepare a job analysis for each available position within the firm.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following statements about telecommuting is most accurate?

Accepted Answer

A)  Although home-based work may become very popular in the future,only a small percentage of workers currently work at home on a regular basis.
B)  Telecommuting offers big advantages for many workers,but is likely to increase costs for employers significantly.
C)  Home-based work tends to increase the productivity of almost all workers,since people tend to be more productive when they are comfortable and can work flexible hours.
D)  Home-based work allows workers to choose their own hours and interrupt work for child care and other tasks,but this freedom and flexibility can create problems for some workers.E) All of the above
F) A) and B)

Question 16

Betty is a human resource manager with ABC Industries.Her current assignment is to revise and update ABC's employment testing procedures.Betty should:

Accepted Answer

A)  design tests that are directly related to an applicant's ability to perform the job.
B)  write tests that are so difficult that only a small fraction of qualified workers can pass them.
C)  design tests that measure general aptitudes rather than ability to do the job.
D)  inform her superiors that such tests are now illegal.E) A) and B)
F) None of the above

Question 17

The last step in the performance appraisal process is to discuss the results with the employee.

Accepted Answer

A) True 
 B)False

Question 18

In a compressed workweek,employees work more hours each day,but work fewer days each week.

Accepted Answer

A) True 
 B)False

Question 19

Flextime plans are particularly well suited for workers on an assembly line.

Accepted Answer

A) True 
 B)False

Question 20

Flextime is appropriate for all organizations.

Accepted Answer

A) True 
 B)False

Exam 12: Human Resource Management: Finding and Keeping the Best Employees

Which of the following statements about contingent workers is most accurate?

Correct AnswerverifiedShow Answer

Which of the following statements about telecommuting is most accurate?

Correct AnswerverifiedShow Answer

Westler's Fresh Produce finds it needs more workers during harvest times than at other times of the year.Hiring contingent workers could be an efficient way for Westler to meet its temporary employment needs.

Correct AnswerverifiedShow Answer

Which of the following statements about human resource management opportunities and challenges is most accurate?

Correct AnswerverifiedShow Answer

An important trend in business is the increasing reliance on self-managed teams.Why is the compensation of teams difficult? What are the most common approaches to team compensation?

Correct AnswerverifiedMeasuring and rewarding individual perfo...View AnswerShow Answer

Flextime plans are particularly well suited for workers on an assembly line.

Correct AnswerverifiedShow Answer

One purpose of employee orientation programs is to introduce new workers to the organization's policies,practices and objectives.

Correct AnswerverifiedShow Answer

The last step in the performance appraisal process is to discuss the results with the employee.

Correct AnswerverifiedShow Answer

Betty is a human resource manager with ABC Industries.Her current assignment is to revise and update ABC's employment testing procedures.Betty should:

Correct AnswerverifiedShow Answer

Flextime is appropriate for all organizations.

Correct AnswerverifiedShow Answer

Airlines,hospitals and many other service organizations are so labour intensive that the cost of labour is their primary cost of operations.

Correct AnswerverifiedShow Answer

) A major advantage of a piecework pay system is that it:

Correct AnswerverifiedShow Answer

The strategy of giving managers assignments in a variety of departments in order to expose them to different functions is called apprenticeship training.

Correct AnswerverifiedShow Answer

The labour force is constantly changing.

Correct AnswerverifiedShow Answer

The first step in the human resource planning process is to prepare a job analysis for each available position within the firm.

Correct AnswerverifiedShow Answer

Human resource managers at Tri Max,Inc.want to encourage teamwork and are looking for a better way to compensate members of teams.One approach they are considering is a skill-based system.Which of the following statements about this type of pay system is most accurate?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Internet-based training courses are sometimes also called:

Correct AnswerverifiedShow Answer

Steely Percussion Inc.briefly tried to implement a flextime system only to abandon it after a few months.Which of the following is the most likely reason Steely would drop its flextime plan?

Correct AnswerverifiedShow Answer

In a compressed workweek,employees work more hours each day,but work fewer days each week.

Correct AnswerverifiedShow Answer

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Measuring and rewarding individual perfo...
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